Search Jobs
Protingent
http://cdn.haleymarketing.com/templates/61820/logos/protingent-hml.png
http://www.protingent.com
http://www.protingent.com
true
Partner Service Specialization Manager, CX Partner Services
Posted: 12/19/2025
2025-12-19
2026-02-16
Employment Type:
Contract
Job Number: 31300
Job Location: Remote
Industry: COMM - Communications Equipment
Job Description
Job Title: Partner Service Specialization Manager, CX Partner Services
Position Description: Protingent Staffing has an exciting contract Partner Service Specialization Manager, CX Partner Services opportunity with our client that is fully remote.
Job Description:
Job Responsibilities:
Job Qualifications:
Job Details:
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Position Description: Protingent Staffing has an exciting contract Partner Service Specialization Manager, CX Partner Services opportunity with our client that is fully remote.
Job Description:
- Looking for a Service Specialization Manager, Partner Services, who is customer-obsessed with an eye for detail as we enable partners to offer their own services around our client’s technology.
- This individual will need to be self-motivated, highly organized, and able to maintain utmost professionalism as they effectively bridge between internal and external organizations to track and report partner compliance to Service Specialization program requirements.
- The right candidate is capable of constant multitasking and cross-functional collaboration to manage global partner program participation, tracking and reporting at the individual and partner entity level.
- Applicants must demonstrate skills and experience in project/program management, client facing compliance management, experience with various applications and platforms (SFDC, SNOW, Tableau) and business process management.
- This individual contributor role will report into the Partner Services division of the Global Advanced Services organization, with daily collaboration and interaction with the our client's Education and Knowledge team and the Global Partner Organization.
Job Responsibilities:
- Oversight, management and continuous improvement of the Partner Service Specialization program.
- Liaise with other internal teams, such as GPO, CX and PEAK, to manage day-to-day program operations.
- Assist with onboarding and development of new Service Partners
- Communicate, manage and assist in operationalizing policies for partner services, such as certification requirements and partner performance standards.
- Maintain constant professionalism as primary resource to account teams and partner organizations regarding program requirements, processes and requirements Q&A
- Be the source of truth on partner compliance to program requirements
- Support process improvement, automation/systems development with related organizations, including IT, channel operations, Global Delivery Operations, PEAK
- Assist with program planning, promotion, education, and publicity.
Job Qualifications:
- 4+ years of experience in channel programs or operations, preferably related to IT infrastructure, technical and professional services.
- Proven track record of successful development, implementation and management of partner enablement programs and compliance reporting
- Excellent leadership and cross-functional collaboration skills, working with diverse teams to drive results
- Exceptional communication and interpersonal skills; ability to interact professionally and effectively with partners, customers, and internal teams at all levels
- Ability to manage multiple projects simultaneously, adapt to changing priorities, and thrive in a fast-paced environment.
Job Details:
- Job Type: Contract
- Pay Range: $75-$80 an hour.
- Location: Fully Remote (based in Raleigh/Durham, North Carolina Bellevue, WA Lehi, Utah Chicago, IL New York NY).
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Meet Your Recruiter
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Santa Clara, CA
Ready to take the next step in your career? Explore our job opportunities in the vibrant area around Santa Clara, California. Located in the heart of Silicon Valley, this region offers unparalleled growth opportunities in tech, innovation, and beyond. With attractions like Levi's Stadium, the Santa Clara Convention Center, and the nearby California's Great America theme park, there's always something exciting to do. Indulge in the diverse culinary scene, catch a show at the Triton Museum of Art or the historic Santa Clara Theatre, or cheer for the San Francisco 49ers at Levi's Stadium. Discover why Santa Clara is the perfect place to elevate your career and enjoy a rich blend of culture and charm!