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Gainsight Administrator
Posted: 06/01/2026
Employment Type:
Contract
Job Number: 31873
Job Location: Remote
Industry: COMM - Communications Equipment
Job Description
Job Title: Gainsight Administrator
Position Description: Protingent Staffing has an exciting contract Gainsight Administrator with our client located in San Francisco Bay Area.
Job Description:
Job Responsibilities:
Job Qualifications:
Job Details:
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Position Description: Protingent Staffing has an exciting contract Gainsight Administrator with our client located in San Francisco Bay Area.
Job Description:
- As a member of the Customer Success Operations team, you will collaborate cross-functionally to translate Customer Success strategy into system configurations, business rules, and automated processes.
- You will ensure Gainsight and integrated systems are configured according to best practices, operate efficiently, and support subscription customers throughout their lifecycle.
- This role blends systems administration, business process design, and ongoing platform optimization.
Job Responsibilities:
- Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, rules engine, workflows, permissions, and integrations.
- Partner with cross-functional stakeholders to gather business requirements and translate them into scalable Gainsight and CRM configurations.
- Identify key metrics, data sources, and appropriate data frequency to support customer health, renewals, and lifecycle tracking.
- Design and maintain business rules that analyze customer data and trigger proactive engagement.
- Support rollout and documentation of Customer Success processes.
- Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration.
- Monitor system performance, data integrity, and user activity; recommend and implement improvements.
- Stay current on Gainsight releases and evaluate opportunities to adopt new features.
Job Qualifications:
- 2+ years of experience as a Gainsight Administrator.
- Hands-on experience with Gainsight (administrator or advanced end-user experience).
- Experience working with Salesforce or similar CRM systems, including understanding core data structures.
- Ability to translate business requirements into technical system configurations and workflows.
- Understanding of Customer Success principles, including health scoring, churn risk, renewals, and lifecycle management.
- Strong analytical thinking, attention to detail, and problem-solving skills.
- Experience working cross-functionally and managing projects independently.
- Excellent written and verbal communication skills.
- 2–5 years of experience in Customer Success Operations, business analysis, or a related field.
- CRM administration experience or certification.
- Experience supporting SaaS or subscription-based business models.
- Experience designing or refining customer health scoring frameworks.
- Experience in reporting, dashboards, or data analysis.
- Exposure to system integrations and automation tools.
- Experience interacting with senior leadership or presenting operational insights.
Job Details:
- Job Type: Contract
- Pay Range: $45-$50 an hour.
- Location: San Francisco Bay Area (Remote).
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
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