So sorry, this position is no longer available. Please go ahead and submit your application. We may have other positions that would be the perfect fit for you. Alternatively, you may want to apply to one of the following related jobs:

Posted: 07/10/2025 Employment Type: Contract Job Number: 30686 Job Location: Industry: COMM - Communications Equipment

Job Description

Job Title: Gainsight Administrator

Position Description: Protingent Staffing has an exciting contract Gainsight Administrator opportunity with our client located in Santa Clara, CA.

Job Description:

Gainsight Administrators play a crucial role in driving value for customers across the lifecycle, thanks to the workflows they configure as a member of the Customer Success Operations team.
They will collaborate with cross-functional business teams to develop customer success strategies and craft the associated business requirements.
They translate these requirements into technical designs that they implement in Gainsight and, at times, integrated systems such as CRMs like Salesforce, while adhering to systems administration best practices.
Gainsight Administrators then train team members and business partners to use the workflows they’ve set up, teach users best practices, ensure successful technical deployments on a recurring basis, and engage in daily problem solving to ensure the team can use the system productively. Altogether, they create and manage scalable processes and solutions on the Gainsight platform to support business goals.

Job Responsibilities:

Solution Design:
- Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations)
- Collaborate with cross-functional end users to gather business requirements that impact Gainsight and the CRM, and configure the system to meet those needs (partnering with other operations teams as needed)
- Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds.
Business Processes:
- Develop new business processes in partnership with Customer Success leadership and cross-functional teams
- Manage the rollout of processes, including thoughtful timing
- Design business rules that analyze customer data and trigger actions for the Customer Success team to engage with customers
- Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends
- Manage mapping and documentation of customer success processes
Upkeep and Support:
- Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions
- Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform
- Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
- Identify opportunities for improvement of existing tools and processes, including adopting new features in each Gainsight major release.

Job Qualifications:

Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science, data analytics)
Gainsight experience as end-user.
Gainsight administration experience, or Gainsight Associate Administrator (Level 1) Certification.
Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software.
Experience working in customer success, or equivalent understanding of key customer success principles.
Demonstrated project management, business analysis, and problem-solving.
Experience working in cross-functional teams.
Self-starter, demonstrating leadership of owned projects.
Excellent written and verbal communication and presentation skills.
Strategic thinking and prioritization.
Problem solver with a systems mindset.

Nice To Have:

CRM administration experience or certification
Customer-facing experience, especially as a Customer Success Manager
Experience interacting with senior leadership and managers
Experience in operations for customer success, sales, support, services, or marketing
Experience in data analysis, business intelligence, and design of reports and dashboards
Understanding of data structures, data modeling, and database management.

Job Details:

Job Type: Contract
Pay Rate: $70-$76 an hour.
Location: Santa Clara (3 days onsite).

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

Meet Your Recruiter

Sankalp Chivhane

Apply Now:

Apply Later

Share This Job:

Apply Online Apply with LinkedIn Apply with Facebook Apply with X

Share This Job:

Related Jobs:

About SANTA CLARA, CA

Ready to take the next step in your career? Explore our job opportunities in the vibrant area around Santa Clara, California. Located in the heart of Silicon Valley, this region offers unparalleled growth opportunities in tech, innovation, and beyond. With attractions like Levi's Stadium, the Santa Clara Convention Center, and the nearby California's Great America theme park, there's always something exciting to do. Indulge in the diverse culinary scene, catch a show at the Triton Museum of Art or the historic Santa Clara Theatre, or cheer for the San Francisco 49ers at Levi's Stadium. Discover why Santa Clara is the perfect place to elevate your career and enjoy a rich blend of culture and charm!