Posted: 03/20/2026 Employment Type: Contract Job Number: 31573 Job Location: Onsite Industry: MDEV - Medical Device

Job Description

Job Title: ServiceNow HRSD BSA

Position Description: Protingent Staffing has an exciting contract ServiceNow HRSD BSA with our client located in Sunnyvale, CA.

Job Responsibilities:

Collaborate with HR stakeholders/ People Systems team to elicit, document, and prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities.
Partner with the ServiceNow HRSD Architect and development teams to design scalable, efficient HRSD solutions.
Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders.
Support SIT (System Integration Testing) and UAT (User Acceptance Testing) including test case preparation, execution, and validation for both new functionality and upgrade initiatives.
Support design, testing, and rollout of HR Agent Workspaces (Configurable), ensuring workflows are our client's, efficient, and aligned with HR operational needs.
Now Assist Implementation:
Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations.
Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage.
Monitor and ensure adherence to SLAs for incident resolution and defect turnaround.
Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency.
Work with teams to support Workday HCM and other HR system integrations.
Ensure data accuracy and consistency across HRSD modules and integrated systems.
Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities.
Facilitate workshops, demos, and training sessions as needed to ensure adoption of HRSD solutions.
Identify opportunities to enhance HRSD processes, tools, and agent experiences.
Stay updated on ServiceNow HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers.

Job Qualifications:

6+ years of experience as a Business Systems Analyst or similar role, preferably in ServiceNow HRSD environments.
Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations
Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
Familiarity with Workday HCM or other HR system integrations.
Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model.
Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria.
Strong analytical and problem-solving skills, with attention to detail.
Experience supporting Business-As-Usual (BAU) operations, including defect triage, minor enhancements, and incident resolution.
Experience working in Agile environments, including sprint planning, backlog management, and stakeholder prioritization.
Ability to collaborate effectively with HR stakeholders, IT teams, developers, and architects.
Strong facilitation skills for workshops, demos, and training sessions.
Excellent written and verbal communication skills, with the ability to translate technical concepts to business users and vice versa.
Ability to influence and negotiate priorities with multiple stakeholders.
Knowledge of ServiceNow upgrade processes and best practices.
Experience with reporting and analytics within ServiceNow HRSD is a plus.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
Attention to detail and a commitment to quality.

Nice To Have:

ServiceNow Certified System Administrator (CSA)
ServiceNow HRSD Implementation Specialist
Agile or Scrum certification (CSM/PSM).

Job Details:

Job Type: Contract
Pay Rate: $70-$75 an hour.
Location: Sunnyvale, CA.

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

Meet Your Recruiter

Subhrajit Das

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