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Software Engineer, Customer Centric Engineering

San Francisco, CA 94010

Posted: 12/05/2018 Employment Type: Direct Hire Industry: Software Job Number: 19196

Position Title:  Software Engineer

 

Position Description:  Protingent Staffing has an exciting Direct Hire opportunity with our client in San Francisco, CA  for an experienced  Software Engineer.

Job Requirements:
  • Troubleshoot, debug, and propose bug fixes or architectural changes with regard to customer side integration
  • Work closely with Dev teams to propose fixes or design changes
  • Understand customer use cases, work with support and escalation teams closely to be an effective liaison between engineering and support
  • Take complete ownership and follow-up on escalations
  • Provide summary on status of various cases that are escalated to engineering
  • Collaborate cross-functionally to solve hard technical problems
  • Mentor and coach junior team members as we build out the team
  • Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff
  • Participate in after-hours on-call rotation for critical customer escalations

Job Qualifications:
  • 3 years of industry experience working in a large scale, multi-tenant production environment
  • 1+ years experience in a Customer Centric Engineering or sustaining team role
  • 2+ Experience of working with Internet development technologies (e.g Java, MySQL, Tomcat, Springboot, REST)
  • Action oriented with strong analytical, and problem solving skills
  • Highly adaptable, fast learner, and resourceful
  • Dependable, motivated, self-starter with the ability to work independently
  • Experience in the Identity space is a definite plus

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

 

Will Lorenson

My recruiting style is to be up front and honest. I will always keep candidates in the loop if I have or gain any information that can help out. I love recruiting because I love helping people. I know that finding that next job can be a very stressful and sometimes difficult time. I work hard to make sure that my candidates have a positive experience and do my best to work with you through the process.

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