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Software Development Engineer
2555 Augustine Dr Santa Clara, CA 95054 US
Job Description
Position Description: Protingent Staffing has an exciting contract opportunity for Software Development Engineer with our client located in Santa Clara, CA.
Job Responsibilities:
- The primary goal is to reduce repeatable work between Support and Engineering, ultimately leading to a positive impact on Employee and Customer satisfaction.
- Develop and maintain tools and processes that increase the efficiency of the Support team.Focus on reducing analysis complexity to enable more individuals log analysis more easily.
- Enhance the efficiency of individuals performing log analysis and debugging.
- Collaborate with Support and Engineering teams to identify and address support needs.
- Create and maintain documentation and knowledge bases for tools used by the Support team.
- Ensure that all tools and processes align with the goals of improving support accuracy, diagnosis, case resolution time, and overall customer satisfaction.
Job Qualifications:
- BS in computer science or a related field is required.
- 3+ years of experience.
- Strong Python programming skills and experience with automation tools.
- Familiarity with support processes and tools used in technical support environments.
- Excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
- Strong communication skills to effectively convey support needs to engineering teams and vice versa.
- Experience with documentation and knowledge base management.
Preferred Job Qualifications:
- Experience with Docker, Kubernetes, and other containerization technologies.
- Competency with regular expressions and grep.
- Familiarity with customer support tools.
- Ability to work independently and manage multiple tasks simultaneously.
Job Details:
- Job Type: Contract
- Pay Rate: $65-$72/hr.
- Location: Santa Clara, CA.
- ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a) (1), (3) is required.
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
Meet Your Recruiter
Laura Duarte
I have been in Technical Recruiting for over 20 years. I specialize in hiring people for technology, engineering, manufacturing, and operations jobs for various exciting industries nationwide, such as consumer electronics, medical devices, space/aerospace/avionics, and nuclear-clean energy. I will listen to you and guide you through the entire job application and interviewing process in a fun and clearly communicated way. My philosophy has always been to be an enthusiastic learner of new technologies and keep the big picture in mind while continuing to be honest, organized, and proactive. I am passionate about helping others find an exciting and fulfilling job that aligns with their goals. I am diversity-focused and especially love helping under-represented folks & Veterans into STEM careers. I approach every job seeker with empathy, equity, and respect.