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Protingent
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ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)
1388 Kifer Road Santa Clara, CA 95051 US
Posted: 09/11/2025
2025-09-11
2025-12-15
Employment Type:
Contract
Job Number: 30902
Job Location: Onsite
Industry: MDEV - Medical Device
Job Description
Job Title: ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)
Position Description: Protingent Staffing has an exciting contract ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement) opportunity with our client located in Sunnyvale, CA.
Job Description:
Job Responsibilities:
Job Qualifications:
Job Details:
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Position Description: Protingent Staffing has an exciting contract ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement) opportunity with our client located in Sunnyvale, CA.
Job Description:
- We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption.
- This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.
Job Responsibilities:
- Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
- Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
- Identify opportunities to expand agentic AI use cases across ITSM.
- Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
- Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan.
- Partner with stakeholders to align on the roadmap, prioritize features, and secure organizational buy-in.
- Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.
- Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes.
- Architect scoped apps for custom workflows where required.
- Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
- Partner with other solution architects to define end-to-end enterprise solutions.
- Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.
Job Qualifications:
- 10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
- Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
- Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
- Experience in platform upgrades, feature roadmaps, and adoption planning.
- Strong stakeholder management, communication, and change management skills.
- Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams.
Job Details:
- Job Type: Contract
- Pay Rate: $75-$82 an hour.
- Location: Sunnyvale, CA (Onsite)
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
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