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Protingent
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ServiceNow HRSD BSA
1388 Kifer Road Sunnyvale, CA 95051 US
Posted: 09/17/2025
2025-09-17
2026-02-11
Employment Type:
Contract
Job Number: 30938
Job Location: Onsite
Industry: MDEV - Medical Device
Job Description
Job Title: ServiceNow HRSD BSA
Position Description: Protingent Staffing has an exciting contract ServiceNow HRSD BSA opportunity with our client located in Sunnyvale, CA.
Job Description:
Job Responsibilities:
Job Qualifications:
Job Details:
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Position Description: Protingent Staffing has an exciting contract ServiceNow HRSD BSA opportunity with our client located in Sunnyvale, CA.
Job Description:
- We are seeking a skilled HRSD Business Systems Analyst (BSA) to partner closely with the ServiceNow HRSD Architect and act as the bridge between HR business stakeholders and IT/ServiceNow development teams.
- The HRSD BSA will gather and analyze requirements, collaborate on designing HRSD solutions, and ensure successful delivery of HR service management initiatives such as Configurable Workspace, Now Assist, Case & Knowledge Management, Employee Center Pro, and Workday integrations.
- In addition to project delivery, the BSA will support Business-As-Usual (BAU) activities, including minor enhancements, defect fixes, incident triage, and process improvements to ensure the ongoing stability and efficiency of HRSD services.
Job Responsibilities:
- Requirements Gathering & Analysis:
- Collaborate with HR stakeholders/ People Systems team to elicit, document, and prioritize requirements for HRSD modules, with a focus on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
- Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities.
- Solution Design & Collaboration:
- Partner with the ServiceNow HRSD Architect and development teams to design scalable, efficient HRSD solutions.
- Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
- Project Delivery Support:
- Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders.
- Support SIT (System Integration Testing) and UAT (User Acceptance Testing) including test case preparation, execution, and validation for both new functionality and upgrade initiatives.
- Configurable Workspace Implementation:
- Support design, testing, and rollout of HR Agent Workspaces (Configurable), ensuring workflows, efficient, and aligned with HR operational needs.
- Now Assist Implementation:
- Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations.
- Business-As-Usual (BAU) Support:
- Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage.
- Monitor and ensure adherence to SLAs for incident resolution and defect turnaround.
- Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency.
- Integration & Data Support:
- Work with teams to support Workday HCM and other HR system integrations.
- Ensure data accuracy and consistency across HRSD modules and integrated systems.
- Stakeholder Communication:
- Act as a liaison between HR, IT, and development teams to ensure alignment on requirements, timelines, and priorities.
- Facilitate workshops, demos, and training sessions as needed to ensure adoption of HRSD solutions.\
- Continuous Improvement:
- Identify opportunities to enhance HRSD processes, tools, and agent experiences.
- Stay updated on ServiceNow HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers.
Job Qualifications:
- 6+ years of experience as a Business Systems Analyst or similar role, preferably in ServiceNow HRSD environments.
- Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations
- Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro.
- Familiarity with Workday HCM or other HR system integrations.
- Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model.
- Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria.
- Strong analytical and problem-solving skills, with attention to detail.
- Experience supporting Business-As-Usual (BAU) operations, including defect triage, minor enhancements, and incident resolution.
- Experience working in Agile environments, including sprint planning, backlog management, and stakeholder prioritization.
- Ability to collaborate effectively with HR stakeholders, IT teams, developers, and architects.
- Strong facilitation skills for workshops, demos, and training sessions.
- Excellent written and verbal communication skills, with the ability to translate technical concepts to business users and vice versa.
- Ability to influence and negotiate priorities with multiple stakeholders.
- Knowledge of ServiceNow upgrade processes and best practices.
- Experience with reporting and analytics within ServiceNow HRSD is a plus.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Attention to detail and a commitment to quality.
- Nice To Have Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow HRSD Implementation Specialist
- Agile or Scrum certification (CSM/PSM)
Job Details:
- Job Type: Contract
- Pay Rate: $65-$75 an hour.
- Location: Sunnyvale, CA (Onsite)
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
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