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Job Title: Service Logistics Program Manager

Position Description: Protingent Staffing has an exciting contract Service Logistics Program Manager with our client located in Santa Clara, CA.

Key Responsibilities

• Manage projects involving RMA dispatches, asset recovery and defective returns, reverse logistics, inventory and parts planning, repair, and related supply chain processes.
• Coordinate cross-functional teams across logistics, operations, customer service, supply chain, engineering, IT, and other relevant functions.
• Define project scope, objectives, milestones, deliverables, timelines, and resource requirements.
• Develop and maintain project plans, schedules, status reports, risk registers, and action-item tracking.
• Identify process gaps and opportunities to improve RMA and logistics workflows, efficiency, cost, and customer experience.
• Monitor project progress, proactively identify risks and dependencies, and drive corrective actions.
• Facilitate project meetings and communicate project status to stakeholders and leadership.
• Work with internal teams and external logistics/service partners to resolve operational issues.
• Support process documentation, standard operating procedures, and implementation of new workflows or systems.
• Coordinate testing, implementation, and rollout of process or system changes.
• Track project KPIs and use data to measure project outcomes and operational improvements.
• Ensure projects follow established governance, documentation, and change-management processes.

• 3-5 years of experience required
• Proven experience working with Inventory & parts planning, RMA part & FE dispatches, asset recovery and returns management, reverse logistics, repair, or related logistics processes.
• Strong project management experience with a demonstrated ability to manage multiple projects or workstreams simultaneously.
• Experience coordinating cross-functional teams and stakeholders.
• Strong organizational, analytical, problem-solving, and communication skills.
• Ability to manage timelines, priorities, risks, dependencies, and competing requirements.
• Experience documenting and improving business processes and workflows.
• Strong attention to detail and ability to work effectively in a fast-paced, changing environment.
• Proficiency with project management and collaboration tools.

• Candidates should be comfortable working with common project management, collaboration, reporting, and documentation tools. Examples include:
• Google Workspace or Microsoft Project – project planning, scheduling, dependencies, and resource management.
• Jira – project/task tracking, workflow management, and Agile project delivery.
• Confluence – project documentation, process documentation, and knowledge management.
• Google Sheets & Microsoft Excel – data analysis, reporting, tracking, and operational metrics.
• Zoom & Microsoft Teams – collaboration, meetings, and project communication.
• Asana or similar project management platforms – task and workflow management.
• Experience with reporting or visualization tools such as Power BI is a plus.

• SAP experience, particularly with modules or processes related to logistics, inventory, order management, returns, or supply chain.
• ServiceNow experience, particularly with ticketing, workflow, incident/request management, or process automation.
• Experience working with ERP, CRM, warehouse management, transportation management, or customer service systems.
• Experience with Agile, Scrum, Lean, Six Sigma, or other process-improvement methodologies.

• Project Management: Ability to plan, execute, and deliver complex cross-functional projects.
• RMA & Logistics Expertise: Practical understanding of returns and reverse-logistics processes.
• Process Improvement: Ability to identify inefficiencies and implement sustainable improvements.
• Stakeholder Management: Strong ability to communicate and collaborate with stakeholders at multiple levels.
• Problem Solving: Structured approach to identifying root causes and developing solutions.
• Communication: Clear and effective written and verbal communication.
• Organization: Strong ability to manage multiple priorities, deadlines, and dependencies.
• Systems Mindset: Ability to understand how operational processes interact with business systems and technology

• Bachelor's degree in Supply Chain Management, Logistics, Business, Operations, Project Management, or a related field preferred.
• Equivalent professional experience may be considered in place of a degree.

• Contract: 12 months
• Pay Range: $65-72/hr
• Location: Santa Clara, CA (Onsite)