Job Boards Template

Search Jobs

Senior CRM Software Solution Lead

San Francisco, CA 94105

Posted: 05/15/2019 Employment Type: Contract Industry: IT/Software Development Job Number: 19892

Position Title:  Senior CRM Software Solution Lead

Position Description:  Protingent Staffing has an exciting contract opportunity with our client in San Francisco, California.

Job Requirements:
  • Own the Salesforce Service Cloud and Agent Tools technical architecture.
  • Advocate for Best Practices that maximize value for the client from its investment in Salesforce Service Cloud and other cloud technologies.
  • Assist in the evaluation and on-boarding of new vendors, integrations, packages, and various partners.
  • Foster a direct working relationship with Salesforce Inc. Account Managers, Engineers, Product Managers and CSMs.
  • Be the expert! Maintain architectural oversight on all features, processes, and integrations.
  • Listen to others! Work closely with outsourced development and customer site operations partners spread around the world.
  • Be hands-on! When needed, lead outage response teams, deep dive into Apex exceptions, earn the respect of the  Site Ops team, work in real-time with Salesforce Signature Service to keep operational disruptions to an absolute minimum.
  • With Security, perform security audits including but not limited fraud patterns, identity control, and SOX-compliance for financial integrations.
  • You must have  a passion for Customer Service, as you’ ll regularly sit side-by-side with advocates working live customer interactions to gain insights for system improvements.
  • Be an agile development champion, work closely with the PMO and Scrum Master to support efficient and timely development processes.
  • Provide support to the CS Analytics team on what data is available, and the best way to capture and action on that data.

Job Qualifications:
  • At least 6 years  of CRM technical experience, including at least 3 years involving Salesforce Service Cloud.
  • At least 3 years of solution architecture and integration/design experience with the Salesforce Platform. This is more than raw developer experience.
  • Proven core Salesforce System Admin skills and knowledge, including user management, workflows/rules, page and custom object configuration, Site and Community administration.
  • A solid understanding of Customer Support operations, including CTI, multi-channel, high-volume public community/help site and case handling processes.
  • Demonstrated ability to work collaboratively with cross-functional business partners, including Site Operations, Readiness, and a distributed development team.
  • Exceptionally strong oral and written communication skills, capable of presenting to executives both internal and external.
  • Ability to brainstorm and champion new ideas to the appropriate stakeholders, coordinating with multiple teams.
  • Ability to engage in technical design and implementation conversations with mobile app dev, large-scale site infrastructure, and third-party integrated cloud technical teams.
  • Detail-focused, accountable and willing to take on the challenge of supporting  great tools  used by high-powered, fast-paced teams.
  • Plays well with others – you’ ll be collaborating directly with several key stakeholders and many different teams across our  product, platform and CS landscape.
  • Demonstrated problem solving aptitude, including working with others to quickly reach sustainable resolutions.
  • Bachelor’ s degree in IT, CS or related discipline or equivalent number of years’ work experience.
  • Excellent teamwork skills, flexibility, and ability to handle multiple concurrent tasks.
  • Experience and passion for identifying ways to do things better and a sense of ownership that leads to the creation and implementation of new better methods and practices.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

Nick Vella

In 9 years of recruiting my style can be described as being direct, detailed, persistent. I will provide you with all necessary info needed to make the best decision for yourself. Each of my candidates that I’m representing is my #1 priority. I work around the clock to move a process along, to search and network for other potential opportunities to pitch a candidate to. The entire recruiting cycle process is all about creating a smooth experience for both the candidate and client. I feel I do that by my attention to detail, organization and ability to communicate effectively with each individual candidate. On my time off, I love to cook for my wife and 2 kids and ran my first Triathlon this April in Napa.

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.