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Salesforce Business Systems Analyst (Service Cloud)

Sunnyvale, CA 94086

Posted: 04/30/2024 Employment Type: Contract Industry: VMS Job Number: 28762

Job Description

Position Title: Salesforce Business Systems Analyst (Service Cloud)

Position Description: Protingent Staffing has an exciting contract opportunity for Salesforce Business Systems Analyst (Service Cloud) with our client located in Sunnyvale, CA.

Job Description:

• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
• Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
• Work with existing SFDC Architects to implement SFDC Service functionality.
• Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
• Perform configuration /system changes to meet business requirements as needed.
• Ensure proper level of testing and documentation is completed for all work.
• Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects.

Must Have:

• Salesforce Field Service and/or Service Cloud hands on Configuration experience,
• 4-6 years minimum desirable.
• Experience with ServiceMax Asset 360.

Job Details:

• Contract: 12 months
• Pay Rate: $75-82 / hr
• Location: Sunnyvale, CA (Onsite)

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

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About Sunnyvale, CA

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