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Protingent
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SFDC Service Business Analyst
1388 Kifer Road Sunnyvale, CA 94086 US
Posted: 12/16/2025
2025-12-16
2026-02-16
Employment Type:
Contract
Job Number: 31280
Job Location: Onsite
Industry: MDEV - Medical Device
Job Description
Job Title: SFDC Service Business Analyst
Position Description: Protingent Staffing has an exciting contract SFDC Service Business Analyst opportunity with our client located in Sunnyvale, CA.
Job Description: This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service-based solutions.
Job Responsibilities:
Job Qualifications:
Job Details:
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Position Description: Protingent Staffing has an exciting contract SFDC Service Business Analyst opportunity with our client located in Sunnyvale, CA.
Job Description: This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service-based solutions.
Job Responsibilities:
- Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
- Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
- Work with existing SFDC Architects to implement SFDC Service functionality.
- Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
- Perform configuration /system changes to meet business requirements as needed.
- Ensure proper level of testing and documentation is completed for all work.
- Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
- Review and contribute to design document, configuration documents and functional specifications.
- Conduct unit and Integration testing and regression testing.
- Support ISI’s production processes and all associated business systems functions.
- Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
- Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers
- Collaborate and provide inputs to the development team during development phase to meet the business needs.
- Conduct QA validations and lead User Acceptance Testing (UAT) tests.
- Support, assist and train the users on new modified system configurations highlighting the impact on business processes.
- Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
- Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.
Job Qualifications:
- 5-8 years of experience in supporting Field Service and Customer Support Business Functions.
- 5-8 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management and/or Call Center.
- 2-3 years of direct hands-on experience with ServiceMax Asset360.
- Possess a strong business and customer/client focus.
- Experience and knowledge of Salesforce.com and SAP integration.
- Hands-on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
- Experience working with business end users, gathering requirements, and building detailed functional design specifications.
- AppExchange packages experience is preferred.
- Salesforce Certifications of Admin, AppBuilder preferred.
- Supporting users in a medical device company is desirable
- Possess a strong business and customer/client focus
- Experience with deep understanding of IT Applications and Technology
- Strong problem solving and analytical capabilities
- Excellent written and verbal communication skills
- Very strong collaboration, negotiation, and influence capability required.
Job Details:
- Job Type: Contract
- Pay Range: $75-$82 an hour.
- Location: Sunnyvale, CA (3 days onsite).
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
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