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RF Planning & Optimization Tool Product Support Engineer

Chicago, IL 60606

Posted: 01/11/2023 Employment Type: Direct Hire Industry: Core Technologies - FTE Job Number: 26721

Job Description

Position Title: RF Planning & Optimization Tool Product Support Engineer

Position Description: Protingent Staffing has an direct hire opportunity for an RF Planning & Optimization Tool Product Support Engineer to join our client's team located in Chicago, Illinois.   

Job Description: 
  • Provide technical support and education to existing customers
  • Answer inquiries regarding product use and concerns to resolve customer issues
  • Be an integral part of the team by acting as a brand ambassador to existing customers
  • Employ company procedures to escalate concerns regarding software in order to trouble shoot and resolve obstacles
  • Remain well-informed of product developments and knowledgeable of updates within the field

Job Requirements:
  •  MSEE Degree 
  • Strong wireless telecommunications background
  • 3+ years previous experience providing RF planning & optimization software product and tool support, to existing customers / end users (Tool examples Atoll, iBwave, Asset or Planet).
  • Excellent customer service skills, quick learner, self-motivated, attention to detail and exceptional analytical problem-solving skills are preferred.
  • Ability to travel occasionally to provide on-site support/training.
  • Ability to perform shift work on a rotational basis (between 7am and 7pm Monday-Friday).

About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

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Kelsey Servin

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