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Project / Program Manager, Support Operations

Menlo Park, CA 94025 | Contract

Post Date: 06/20/2018 Job ID: 18555 Industry: Management/Operations

Position Title: Project / Program Manager, Support Operations

Position Description:   Protingent Staffing has an exciting opportunity with our client in Menlo Park, CA.

Job Requirements:
  • Translates program objectives into tactical plans and procedures, and drives the creation of dashboards, reports and other methods of monitoring progress towards objectives.
  • Root-Cause Analyses, Corrective Action Planning, and lessons learned Triage and track escalated issues.
  • Change management (in a continually evolving environment)
  • Regular reporting of parsed information to program leadership and key stakeholders

Job Qualifications:
  • Experience with deployment, testing and repair for at-scale service provider, data center or enterprise network infrastructure.
  • Working / conversational knowledge of Linux, routing and switching technologies and protocols (e.g. TCP/IP, IPv6, BGP), traffic analysis, programming / scripting (e.g. Perl, Bash, Python)
  • Experience in fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.
  • Successful leadership of 24/7 worldwide support teams, especially managed services providers
  • Fluent and comfortable in continuously evolving environments.
  • Experience motivating and influencing customer support teams.
  • Ability to quickly adapt to internal / proprietary tools, including early / beta versions.

Benefits Package:  Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Gazelle Medina
Sr. Technical Recruiter

I have been a Technical recruiter for over 20 years, much of that time with Protingent.  My passion is teaching people how to manage their career and effectively look for work.  I will keep working with a candidate until we find that right fit. I want to know what your dream job would be so I can help you find it.

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