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Product Support Engineer

Lynnwood, WA 98046

Posted: 04/29/2024 Employment Type: Direct Hire Industry: Core Technologies - FTE Job Number: 28753

Job Description

Position Title: Product Support Engineer
Position Description: Protingent Staffing has an exciting direct hire opportunity for an Product Support Engineer for our client located in Lynnwood, WA. Hybrid role.
Job Description: 
  • The Product Support Engineer will act as a technical liaison for various engineering and manufacturing functions ensuring products are supported through end of life.
  • This position will work under limited supervision to ensure technical documents meet requirements and industry standards, provide technical support to resolve product failures or process discrepancies, contribute to new product development programs in preparing technical documentation that adheres to product requirements, client's processes and policies, and adherence to industry requirements and standards.

Job Responsibilities: 
  • Ensure technical contents generated by internal technical writers and suppliers meet product requirements and industry standards.
  • Act as the lead for product support deliverables for New Product Introduction (NPI) programs.
  • Manage all outsourcing activities for technical publications documents, including scope, schedule, cost, and quality of the outsourced effort. Translate customer specifications; communicate requirements to offshore and domestic vendors.
  • Resolve technical in-service issues and provide design engineers with product feedback. Ensure product support documentation is aligned with any design changes.
  • Support Airline and Original Equipment Manufacturer (OEM) customer technical inquiries related to products maintenance.
  • Support validation activities in-house and as required by customer.
  • Manage inter-company communications regarding development and release of responsible deliverables.
  • Proactively drive continuous improvement in process and practice within the function for departmental growth and efficiency.
  • Any other task assigned by supervisor or management.
  • Assume some project management for outsourcing technical publications work.

Job Qualifications:
  • BS degree in Mechanical or Electrical Engineering.
  • 5+ years relevant work experience, project management experience
  • Working knowledge in a regulated industry.
  • Ability to evaluate specific process steps against high level requirements. Excellent documentation, organization, and time management skills. Demonstrated ability to scope, plan, schedule, and track small to medium size projects. Excellent interpersonal skills and ability to work in technical and regulated environment.
  • Proficient with MS suites
Preferred Qualifications:
  • Knowledge of product development processes, knowledge of CFR, FAR, SFAR’s (Federal Aviation Regulations), knowledge of industry and customer standards including ATA S1000D and iSpec 2200
  • Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements; Working knowledge of aircraft and shop level maintenance.

Job Details:
  • Job Type- Direct Hire FTE
  • Hybrid w/ 2 days of WFH
  • Location:  Lynnwood, WA.
  • Salary: $116,000 to $146,000
  • An offer of employment is contingent on successfully passing a drug test and background check, and applicants who do not successfully pass both the drug test and background check will not be considered for employment.
  •  ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a) (1), (3) is required.  

About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

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About Lynnwood, WA

Ready to take the next step in your career? Explore job opportunities in and around Lynnwood, Washington! Known for its picturesque beauty and vibrant community, Lynnwood offers a perfect blend of urban amenities and natural wonders. Nestled in the heart of Snohomish County, this area boasts easy access to stunning parks like Meadowdale Beach Park and Lynndale Park, perfect for outdoor enthusiasts. Discover unique local flavors at restaurants like Top Pot Doughnuts and indulge in cultural experiences at venues like the Edmonds Center for the Arts. Join the thriving job market and experience the charm of Lynnwood while advancing your career!