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Product Consultant Support

Bellevue, WA 98004

Posted: 01/11/2019 Employment Type: Direct Hire Industry: Software Job Number: 19286

Position Title:  Product Consultant Support

Position Description:  Protingent Staffing has an exciting direct hire opportunity with our client in Bellevue, Washington.

Job Requirements:
  • First point of contact for software support in pre-sales and post- sales stages;
  • In charge of the overall product support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools
  • Help customers round the clock (24/7 shifts)
  • Feedback to the product team
  • Escalation of bugs to development and Product

Job Qualifications:
  • 3-5 years of technical support experience
  • B.S. in Computer Science/ or equivalent degree
  • 2 years of experience with production level software engineering
  • .NET (C# or VB), Java + node based programming is a perfect match
  • Fluent written and spoken English
  • Multilingual is a plus

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

Laura Duarte

I have worked in Technical staffing for over 17 years in the Pacific NW primarily, and Nationally. My specialty is finding candidates for contract, contract to hire and direct hire jobs in Technical & Engineering fields for some of the greatest Hardware & Software product development companies around. I listen to what you are looking for and will ensure your resume looks great.  I am honest and communicative throughout the hiring process. I am passionate about putting our Veterans back to work, and helping underrepresented people get into STEM careers.


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