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Product Complaint Associate

Santa Clara, CA 95051

Posted: 09/14/2021 Employment Type: Contract Industry: Engineering Services, VMS Job Number: 23681

Job Description


Position Title: Product Complaint Associate

Position Description: Protingent Staffing has an exciting contract opportunity for a Product Complaint Associate with our client located in Santa Clara, CA

Job Responsibilities:
  • Acts as primary notification and consolidation point for receiving, processing, analyzing and reporting product complaints.
  • Develops and updates company complaint and inspection procedures to ensure capture and investigation of complaints.
  • Maintains and analyzes problem logs to identify and report recurring issues to quality assurance management and product development.
  • Documents and tracks contact information, reported issues and problems in accordance with company guidelines and external regulatory requirements.
  • May collaborate with other internal groups to respond to product inquiries and issues.
  • May directly answer telephone hot line  and written or Internet-based inquiries regarding company products.

Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

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Syed Abdullah

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