Product Complaint Associate
3420 Central Expressway Santa Clara, CA 95051
Position Title: Product Complaint Associate
Position Description: Protingent Staffing has an exciting contract opportunity for a Product Complaint Associate with our client located in Santa Clara, CA
- Acts as primary notification and consolidation point for receiving, processing, analyzing and reporting product complaints.
- Develops and updates company complaint and inspection procedures to ensure capture and investigation of complaints.
- Maintains and analyzes problem logs to identify and report recurring issues to quality assurance management and product development.
- Documents and tracks contact information, reported issues and problems in accordance with company guidelines and external regulatory requirements.
- May collaborate with other internal groups to respond to product inquiries and issues.
- May directly answer telephone hot line and written or Internet-based inquiries regarding company products.
Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.