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Process Engineer
1120 South Tryon Street Charlotte, NC 28203 US
Job Description
Position Description: Protingent Staffing has an exciting remote contract Process Engineer opportunity with our client in Charlotte, NC.
Job Responsibilities:
- Accelerate value creation by establishing & owning an end-to-end structured program to “audit, improve, control, and drive continuous improvements” across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness.
- Lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels.
- Review selected back-end cross-functional processes that maximize customer, frontline, and shareholder value.
- Responsible for ensuring team and stakeholder accountability against the Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency for key stakeholders to promote collaboration and effective adoption.
- Conduct a comprehensive program review across all process engineering initiatives, including risk/mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized/targeted manner.
- Prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges.
- Present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement.
- Lead a lean team of 3 Process Engineering Managers / Data Architects in a data-driven, results-focused, and hands-on manner to drive operational excellence.
Job Qualifications:
- 10+ years of experience in Process Engineering at a top-tier consulting firm and/or Fortune 500 company
- 10+ years of relevant Telecom experience
- 10+ years of relevant experience and career progression
- Track record of academic rigor and professional certification
- Bachelor’s degree in operations engineering or related field from a top-tier university
- Six Sigma/Lean Certification
- Process Improvement
- Expertise in methodologies like Six Sigma, Lean, or other process optimization techniques
- Experience with leveraging AI / Robotic Process Automation to drive business simulations
- Track record of value creation through Process Engineering
- Structured problem solving & analytical skills
- Ability to navigate ambiguous problem contexts and identify relevant issues/resolutions
- Excellent quantitative skills and data-driven decision-making capabilities
- Strong executive communication/presence
- Ability to clearly articulate insights (verbal & written)
- Stakeholder Management
- Proven experience in complex programmatic change leadership, with the ability to run multiple transformational programs simultaneously and deliver high-quality results and business value
- Unwavering focus on results while creating strong relationships
- Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and deadlines simultaneously.
Job Details:
- Job Type: Contract
- Location: Remote
- Pay Rate: $62-$76/hr.
- ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a) (1), (3) is required.
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to product development companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
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