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Operations Technician II
1120 South Tryon Street Matthews, NC 28105 US
Job Description
Job Description: Protingent has a contract opportunity for an Operations Technician with our client in Charlotte, NC
Job Responsibilities:
- Maintain excellent acknowledgement and response time to alarms and customer calls.
- Provide quality documentation of network failures and maintenance activity.
- Establish factual data to allow management and vendors to understand the problem and prevent recurrence.
- Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
- Manage and correlate multiple trouble reports.
- Communicate with internal customers and others in a repair situation.
- Provide Tier I support in platforms supported
- Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
- Provide follow up and closure of assigned trouble tickets
- Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays
Job Qualifications:
- Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
- Basic understanding of Ethernet router / switch and ATM network equipment is a plus
- Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
- Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
- Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Desired Job Qualifications:
- Industry certifications (Business Management or Technical Certification)
- Awards for operational or customer service excellence
- Experience working as a technical support analyst/specialist
- Experience working in a Network Operations Center.
Job Details:
- Job Type: Contract Position
- Location: Fully Remote
- Pay Range: $25-$28/hr.
- ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a) (1), (3) is required.
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Meet Your Recruiter
Kelsey Servin
I have been in the staffing industry since 2006. I started in HR and held roles as a recruiter, account manager, director of major accounts, and VP of recruiting and sales before settling into my passion for technical recruiting. My various roles and experiences allow me to understand the ins and outs of the industry. My recruiting style is collaborative, and I work closely with candidates to understand what exactly they are looking for in a role to align them with as many opportunities as possible. I am responsive, easy to work with, and transparent, so candidates always know where they are in the process. I can help you achieve whatever YOU want out of your next opportunity, whether it is career, cultural, or financial growth. I would love to be the one to find your next position, but at the end of the day, it is most important that you end up in the best fit for you and your family. I am a talent sleuth at heart and love the thrill of helping a candidate find their dream job or helping a manager find the perfect person for their team. I am super positive, very knowledgeable about the industry, and a huge foodie! Reach out to me for all the above!