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Operations Technician II
1120 South Tryon Street Charlotte, NC 28203 US
Job Description
Position Description: Protingent Staffing has an exciting Contract Operation Technician opportunity located in Charlotte, NC
Job Responsibilities:
- Monitors and maintains management networks.
- Maintain excellent acknowledgement and response time to alarms and customer calls.
- Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups.
- Knowledge of equipment specific maintenance procedures and can assist field ops in equipment restoration.
- Provide high quality documentation of network failures and maintenance activity.
- Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence.
- Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
- Manage and correlate multiple trouble reports.
- Communicate with internal customers and others in a repair situation.
- Provide Tier II support in platforms supported
- Manage and guide restoration bridges during outage conditions
- Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed.
- Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
- Provide follow up and closure of assigned trouble tickets
- Take the lead in driving equipment and facility repair.
- Follow MOPs, anticipate problems, and take corrective action proactively.
- Understands and researches technical issues through vendor documentation.
- Works with minimal supervision in NOC environment.
- Makes assignments for new management network connection requests and provisions and tests connections with techs in field.
- Will be troubleshooting in office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet). Communicates effectively with peers, other NOC centers, off-net providers, and internal customers.
Job Qualifications:
-
- Bachelor’s degree plus 3+ years related experience or equivalent combination of education and experience.
- Experience with Cisco, Juniper, and Nokia platforms
- Layers 2 & 3 switch and router configuration and management.
- Knowledge and experience in network architecture of ethernet network services and systems
- Basic knowledge of ethernet technology platforms, including lower level applications and associated technologies and configurations
- Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
- Experience with isolation of telecom and/or network outage causes and service restorations
- Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Desired Qualifications:
- Telecom/Cable/Internet Service Provider industry experience
- Cisco or Junos Certification
- X.25 experience
- VPRN and BGP familiarity
Job Details:
- Contract
- Location: Charlotte, NC (fully remote acceptable)
- Pay Rate Range: $23 – 29/hr
- ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a) (1), (3) is required.
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to product development companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
Meet Your Recruiter
Kelsey Servin
I have been in the staffing industry since 2006. I started in HR and held roles as a recruiter, account manager, director of major accounts, and VP of recruiting and sales before settling into my passion for technical recruiting. My various roles and experiences allow me to understand the ins and outs of the industry. My recruiting style is collaborative, and I work closely with candidates to understand what exactly they are looking for in a role to align them with as many opportunities as possible. I am responsive, easy to work with, and transparent, so candidates always know where they are in the process. I can help you achieve whatever YOU want out of your next opportunity, whether it is career, cultural, or financial growth. I would love to be the one to find your next position, but at the end of the day, it is most important that you end up in the best fit for you and your family. I am a talent sleuth at heart and love the thrill of helping a candidate find their dream job or helping a manager find the perfect person for their team. I am super positive, very knowledgeable about the industry, and a huge foodie! Reach out to me for all the above!