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Operations Technician II

Charlotte, NC 28203

Posted: 07/19/2023 Employment Type: Contract Industry: Core Technologies - Contract Job Number: 27590

Job Description

Position Title: Operations Technician II

Position Description: Protingent Staffing has an exciting Contract Operation Technician opportunity located in Charlotte, NC 

Job Responsibilities:
  • Monitors and maintains management networks.
  • Maintain excellent acknowledgement and response time to alarms and customer calls.
  • Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups.
  • Knowledge of equipment specific maintenance procedures and can assist field ops in equipment restoration.
  • Provide high quality documentation of network failures and maintenance activity.
  • Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence.
  • Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
  • Manage and correlate multiple trouble reports.
  • Communicate with internal customers and others in a repair situation.
  • Provide Tier II support in platforms supported
  • Manage and guide restoration bridges during outage conditions
  • Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed.
  • Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
  • Provide follow up and closure of assigned trouble tickets
  • Take the lead in driving equipment and facility repair.
  • Follow MOPs, anticipate problems, and take corrective action proactively.
  • Understands and researches technical issues through vendor documentation.
  • Works with minimal supervision in NOC environment.
  • Makes assignments for new management network connection requests and provisions and tests connections with techs in field.
  • Will be troubleshooting in office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet). Communicates effectively with peers, other NOC centers, off-net providers, and internal customers.

Job Qualifications:
    • Bachelor’s degree plus 3+ years related experience or equivalent combination of education and experience.
    • Experience with Cisco, Juniper, and Nokia platforms
    • Layers 2 & 3 switch and router configuration and management.
    • Knowledge and experience in network architecture of ethernet network services and systems
    • Basic knowledge of ethernet technology platforms, including lower level applications and associated technologies and configurations
    • Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
    • Experience with isolation of telecom and/or network outage causes and service restorations
    • Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite

Desired Qualifications:
  • Telecom/Cable/Internet Service Provider industry experience
  • Cisco or Junos Certification
  • X.25 experience
  • VPRN and BGP familiarity

Job Details:
  • Contract
  • Location: Charlotte, NC (fully remote acceptable)
  • Pay Rate Range: $23 – 29/hr
  • ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a) (1), (3) is required.

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is a niche provider of top Engineering and IT talent to product development companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

Meet Your Recruiter

Kelsey Servin

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