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Membership Coordinator

Kirkland, WA #

Posted: 09/20/2022 Employment Type: Contract Industry: Core Technologies - Contract Job Number: 26314

Job Description


Position Title: Membership Coordinator

Position Description: Protingent Staffing has an exciting contract Membership Coordinator opportunity with our client in Kirkland, Washington


Job Responsibilities:
  • Provide first-tier support for membership inquiries and help solving member questions with other Bluetooth SIG staff. 
  • Support in troubleshooting for members with login issues
  • Own the relationship with assigned member companies and satisfaction of them.
  • Maintain and promote SLA (Service Level Agreement) for membership support.
  • Understand and enforce membership policies and procedures.
  • Maintain member account information accurately in the membership CRM system.
  • Process member applications based on company policy and procedures
  • Own all downgrade tasks for the whole membership base
  • Perform member account functions such as account updates, membership renewals and upgrades
  • Propose enhancement as needed for the member application process
  • Backup other team members as needed


Job Qualifications:
  • Experience in Customer service / Membership Relations Management field
  • Comfortable interacting (typically written correspondence) with a multitude of international countries and with individuals for whom English is a second language
  • Works well with following processes and checklists
  • Strong verbal and written communications skills
  • Ability to work collaboratively with others and professionalism
  • Ability to multitask and work in fast-paced environment while pay attention to details
  • Passionate about helping people
  • Proficiency in Microsoft Office Suite


Preferred Qualifications:
  • Proficiency in CRM and/or related customer support software and Zendesk
  • High degree of intellectual curiosity to learn and improve


About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

 

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Isha Zubeidi

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