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Lead Coordinator, Technical Customer Support

Redmond, WA 98052

Posted: 03/13/2023 Employment Type: Contract Industry: VMS Job Number: 26982

Job Description

Position Title: Lead Coordinator, Technical Customer Support
Position Description: Protingent Staffing has an exciting contract Lead Coordinator opportunity with our client located in Bellevue, Washington. 
Job Responsibilities:
  • Provide tier 1 user support
  • Manage Support Case queue
  • Assist in testing and creating test cases
  • Assist in preparing files for data loads
  • Assist in user setups
  • Facilitate communication with cross-functional teams
  • Ensure quality of business administration tasks
  • Partner with CRM Analysts on tier 2 user support, and triaging escalations
Job Qualifications:
  • B.A and B.S. in business or related field of study with 1+ years of professional experience – Preferred
  • Experience working in – Preferred
  • Good written and oral communication skills
  • Good judgment with the ability to make timely and sound decisions
  • Effective interpersonal skills & ability to deal effectively with diverse individuals at all organizational levels
  • Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
  • Ability to work independently and as a member of various teams and committees
  • Ability to focus while working remotely
  • Strong service mentality
  • Strong organizational and problem-solving skills
  • Experience in data entry and technical troubleshooting
  • Proficiency in Microsoft Excel, Word, and Outlook
  • Ability to manage priorities and workflow
Job Details:
  • Contract 
  • Pay Rate Range: $26.52/Hr. - $55/Hr

Benefits Package: Protingent offers competitive salaries, 2 insurance plans (100% paid for employee only -HDHP plan, and a buy up POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

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Kelsey Servin

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