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Protingent
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Lead Coordinator, Technical Customer Support
11811 Willows Rd. NE Redmond, WA 98052 US
Posted: 03/13/2023
2023-03-13
2023-04-27
Employment Type:
Contract
Industry: VMS
Job Number: 26982
Job Description
Position Title: Lead Coordinator, Technical Customer Support
Position Description: Protingent Staffing has an exciting contract Lead Coordinator opportunity with our client located in Bellevue, Washington.
Job Responsibilities:
Benefits Package: Protingent offers competitive salaries, 2 insurance plans (100% paid for employee only -HDHP plan, and a buy up POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
Position Description: Protingent Staffing has an exciting contract Lead Coordinator opportunity with our client located in Bellevue, Washington.
Job Responsibilities:
- Provide tier 1 user support
- Manage Support Case queue
- Assist in testing and creating test cases
- Assist in preparing files for data loads
- Assist in user setups
- Facilitate communication with cross-functional teams
- Ensure quality of business administration tasks
- Partner with CRM Analysts on tier 2 user support, and triaging escalations
- B.A and B.S. in business or related field of study with 1+ years of professional experience – Preferred
- Experience working in Salesforce.com – Preferred
- Good written and oral communication skills
- Good judgment with the ability to make timely and sound decisions
- Effective interpersonal skills & ability to deal effectively with diverse individuals at all organizational levels
- Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
- Ability to work independently and as a member of various teams and committees
- Ability to focus while working remotely
- Strong service mentality
- Strong organizational and problem-solving skills
- Experience in data entry and technical troubleshooting
- Proficiency in Microsoft Excel, Word, and Outlook
- Ability to manage priorities and workflow
- Contract
- Pay Rate Range: $26.52/Hr. - $55/Hr
Benefits Package: Protingent offers competitive salaries, 2 insurance plans (100% paid for employee only -HDHP plan, and a buy up POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.