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Helpdesk Technician Tier 3
Posted: 08/31/2026
Employment Type:
Contract
Job Number: 32310
Job Location: Onsite
Industry: SVCS - Services
Job Description
Position Title: Helpdesk Technician
Position Description: Protingent Staffing has an exciting contract Helpdesk Technician opportunity.
Job Responsibilities:
Job Qualifications:
Preferred Job Qualifications:
Job Details:
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future. #TerraPro
Position Description: Protingent Staffing has an exciting contract Helpdesk Technician opportunity.
Job Responsibilities:
- Serve as an escalation point for all technical support issues that require advanced troubleshooting or in-depth knowledge.
- Analyze, diagnose, and resolve complex hardware, software, and application problems.
- Perform root-cause analysis and document findings, ensuring long-term solutions rather than temporary fixes.
- Collaborate with system administrators and network engineers to troubleshoot infrastructure-level issues.
- Create and maintain detailed technical documentation, knowledge articles, and runbooks for Tier 1–2 staff.
- Implement and refine help desk processes, automation, and best practices.
- Support deployment of new technologies, system upgrades, and environment changes.
- Participate in incident response, including major incident management and post-incident reviews.
- Assist in monitoring system performance and proactively identifying issues.
- Provide mentorship and technical guidance to Tier 1 and Tier 2 technicians.
- Maintain high standards of security, including adherence to company policies, patching procedures, and change management.
- Interface with vendors to resolve advanced hardware and software issues.
Job Qualifications:
- 7+ years of experience in IT support, system administration, or related technical role, minimum of 2 years at tier 3.
- Expert-level knowledge of Windows. MacOS environments a plus.
- Strong proficiency with networking fundamentals (DNS, DHCP, VPN, VLANs, firewalls).
- Experience with server technologies such as Active Directory, Group Policy, Exchange, M365/Azure AD, virtualization (VDI).
- Demonstrated ability to troubleshoot complex issues across multiple layers (hardware, OS, applications, network).
- Familiarity with ITSM platforms (ServiceNow, Jira Service Management, etc.).
- Strong understanding of cybersecurity best practices and secure configurations.
- Excellent communication and documentation skills.
- Understanding and utilizing AI (Co-pilot, Claude, ChatGPT, etc.)
- Strong communication skills are desired.
- Customer-focused attitude with excellent interpersonal skills.
- Ability to work under pressure and manage multiple high-priority issues.
- Collaborative mindset with a focus on knowledge sharing.
- The service provider will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork.
Preferred Job Qualifications:
- Industry certifications such as CompTIA Network+, Security+, ITIL foundation, CCNA, or bachelor’s degree in information technology related field.
- Experience with scripting or automation (PowerShell, Python).
- Familiarity with cloud platforms such as Azure.
- Travel Required: 0-5%.
Job Details:
- Job Type: Contract
- Pay Rate Range: $32-$46/hr (Pay rates are approved based on candidate location, education and experience)
- Location: Bellevue, WA.
- Export control regulations require candidates to be a U.S. Citizen, U.S. Legal Permanent Resident, or of a protected person status
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future. #TerraPro
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