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Helpdesk Technician
15800 Northup Way Bellevue, WA 98008 US
Job Description
Position Description: Protingent Staffing has an exciting contract Helpdesk Technician opportunity.
Job Responsibilities:
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
- Active Directory Account maintenance
- Managing access to internal and external collaboration spaces
- PC Lifecycle Management
- Conference Room Support
- Inventory Receiving, & Tracking
- Fulfil software requests
- Printer management
- Business travel support
- Demonstrate and assist with remote access to company resources
- Support users at remote sites and Everett Lab
- Assisting with onboarded as assigned
- Communicate openly and display respect and a desire to foster teamwork.
- Able to quickly learn and implement new concepts
- Calm in stressful situations and able to think through those situations to find the best outcome
- Customer service ability and interpersonal skills
- Organizational skills
- Proactive on finding areas within our process that can be improved and making these suggestions to the team
- Highly adaptable with problem solving
- The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork
- Actual position starting level and title will be determined based on assessment of qualifications.
- Supporting customers and clients both in person and remotely
- Rapid deployment imaging technologies MDT and SCCM
- Windows 10 in a domain-managed environment
- A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
- A general understanding of modern Information Security principles and practices
- Experience with a commercial ticketing system JIRA
- An understanding of desktop and laptop hardware
- Contract
- Pay Rate Range: $30-36/h DOE
About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
Meet Your Recruiter
Laura Duarte
I have been in Technical Recruiting for over 20 years. I specialize in hiring people for technology, engineering, manufacturing, and operations jobs for various exciting industries nationwide, such as consumer electronics, medical devices, space/aerospace/avionics, and nuclear-clean energy. I will listen to you and guide you through the entire job application and interviewing process in a fun and clearly communicated way. My philosophy has always been to be an enthusiastic learner of new technologies and keep the big picture in mind while continuing to be honest, organized, and proactive. I am passionate about helping others find an exciting and fulfilling job that aligns with their goals. I am diversity-focused and especially love helping under-represented folks & Veterans into STEM careers. I approach every job seeker with empathy, equity, and respect.