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Help Desk Technician 1

Bellevue, WA 98008

Posted: 07/22/2024 Employment Type: Contract Department: Core Technologies - Contract Job Number: 29265 Industry: SVCS - Services

Job Description

Position Title: Help Desk Technician 1

Position Description: Protingent Staffing has an exciting contract Help Desk Technician 1 opportunity.

Job Responsibilities:
  • Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution.
  • Active Directory Account maintenance.
  • Managing access to internal and external collaboration spaces.
  • PC Lifecycle Management.
  • Conference Room Support.
  • Inventory Receiving, & Tracking.
  • Fulfil software requests.
  • Printer management.
  • Business travel support.
  • Demonstrate and assist with remote access to Company resources.
  • Support users at Bellevue and Everett location.
  • Assisting with onboarded as assigned.
  • Supporting customers and clients both in person and remotely.
  • Rapid deployment imaging technologies MDT and SCCM.
  • Windows 10 in a domain-managed environment.

Job Qualifications:
  • Experience with a commercial ticketing system JIRA.
  • A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
  • A general understanding of modern Information Security principles and practices.
  • An understanding of desktop and laptop hardware.
  • Communicate openly and display respect and a desire to foster teamwork.
  • Able to quickly learn and implement new concepts.
  • Calm in stressful situations and able to think through those situations to find the best outcome.
  • Customer service ability and interpersonal skills.
  • Organizational skills.
  • Proactive on finding areas within our process that can be improved and making these suggestions to the team.
  • Highly adaptable with problem solving.
  • The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork.
  • Actual position starting level and title will be determined based on assessment of qualifications.

Job Details:
  • Job Type: Contract
  • Location: Bellevue, WA / Everett, WA (Onsite)
  • Pay Rate Range: $30-36/hr.
  • Export control regulations require candidates to be a U.S. Citizen, U.S. Legal Permanent Resident, or of a protected person status.

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

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About Bellevue, WA

Discover exciting job opportunities in the vibrant Bellevue, Washington area today! Nestled in the heart of the Pacific Northwest, Bellevue offers a perfect blend of urban sophistication and natural beauty. From the stunning views of Lake Washington and the Cascade Mountains to the bustling downtown area with its upscale shops and delightful eateries, Bellevue has something for everyone. Explore the Bellevue Arts Museum, catch a show at the Meydenbauer Center, or cheer on the Seattle Seahawks at the nearby Lumen Field. With top-rated schools, abundant outdoor recreational activities at Bellevue Downtown Park, and a thriving tech industry, Bellevue presents endless possibilities for professional growth and success. Begin your career journey in this dynamic and charming city - browse our job listings now and unlock your potential in Bellevue, Washington!