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Help Desk Technician 1
15800 Northup Way Bellevue, WA 98008 US
Job Description
Position Description: Protingent Staffing has an exciting contract Help Desk Technician 1 opportunity.
Job Responsibilities:
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution.
- Active Directory Account maintenance.
- Managing access to internal and external collaboration spaces.
- PC Lifecycle Management.
- Conference Room Support.
- Inventory Receiving, & Tracking.
- Fulfil software requests.
- Printer management.
- Business travel support.
- Demonstrate and assist with remote access to Company resources.
- Support users at Bellevue and Everett location.
- Assisting with onboarded as assigned.
- Supporting customers and clients both in person and remotely.
- Rapid deployment imaging technologies MDT and SCCM.
- Windows 10 in a domain-managed environment.
Job Qualifications:
- Experience with a commercial ticketing system JIRA.
- A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
- A general understanding of modern Information Security principles and practices.
- An understanding of desktop and laptop hardware.
- Communicate openly and display respect and a desire to foster teamwork.
- Able to quickly learn and implement new concepts.
- Calm in stressful situations and able to think through those situations to find the best outcome.
- Customer service ability and interpersonal skills.
- Organizational skills.
- Proactive on finding areas within our process that can be improved and making these suggestions to the team.
- Highly adaptable with problem solving.
- The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork.
- Actual position starting level and title will be determined based on assessment of qualifications.
Job Details:
- Job Type: Contract
- Location: Bellevue, WA / Everett, WA (Onsite)
- Pay Rate Range: $30-36/hr.
- Export control regulations require candidates to be a U.S. Citizen, U.S. Legal Permanent Resident, or of a protected person status.
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
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