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Help Desk Support II

Renton, WA 98057

Posted: 01/22/2019 Employment Type: Contract To Hire Industry: Software Job Number: 19336

Position Title: Help Desk Support II

Position Description: Our client in Renton has an opportunity for a Help Desk Support person for a contract role with potential for full time.  The ideal candidate will be recent support experience for SharePoint, Windows 7 &10, Active Directory, MS Office, Exchange, various imaging software.

Job Responsibilities:

• Provides computer support services on both software and hardware for  corporate users.

• Creates user accounts, manages permissions and provisions/configures hardware for new users.

• Deploys and captures disk images for PC preparation or backup purposes.

• Configures and tests users computers ensuring systems are functioning properly before being deployed.

• Physical set up of computers, phones, printers and network connections for each employee.

• Track hardware inventory and ensure adequate supplies are on hand.

• Identifying and solving problems that affect computer operating systems and install applications.

• Install and manage anti-virus applications on workstations.

• Identify tasks and processes that can be improved to ensure IT and our end users are as efficient as possible.

• May include troubleshooting routine problems and maintenance of Servers, Network equipment and printers.

• May include troubleshooting issues with engineering applications and working with vendor support teams.

• May include troubleshooting issues with Active Directory, DNS, and DHCP.

• Triages IT helpdesk tickets and plays a significant role to maintain Helpdesk SLA commitments.

• Works with Systems Administrators in the daily operation of the computing environment.

Job Qualifications:

• Recent support experience for SharePoint, Windows 7 &10, Active Directory, MS Office, Exchange, various imaging software

• Must have a good attitude and strong work ethic

• Ability to multi-task and work with limited supervision

• Excellent customer service and communications skills

• Strong desire and aptitude to expand areas of knowledge

• Good problem solving skills

• Self-starter and self-motivated

Preferred Skills:

• Microsoft certified professional

• Two year degree in computer sciences

• Experience with mobile device management / enterprise mobility management

• Experience with VOIP phone system

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

Benefits Package:  Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

Gazelle Medina
Sr. Technical Recruiter

I have been a Technical recruiter for over 20 years, much of that time with Protingent.  My passion is teaching people how to manage their career and effectively look for work.  I will keep working with a candidate until we find that right fit. I want to know what your dream job would be so I can help you find it.

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