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EDMS Application Manager

Bellevue, WA 98008

Posted: 01/24/2023 Employment Type: Direct Hire Industry: Core Technologies - FTE Job Number: 26752

Job Description

Position Title: EDMS Application Manager
 
Position Description: Protingent Staffing has an exciting direct hire EDMS Application Manager opportunity with our client located in Bellevue, Washington. 
 
Job Responsibilities:
  • Act as software system owner
  • Support maintenance of setup and configuration of software system (system)
  • Day-to-day management, development, enhancement, and support of system
  • Ensure compliance of system and use of, per NQA-1, Reg guide 1.28 rev 5, and NIRMA technical guides
  • Ensure compliance of system with the company‚Äôs information technology architecture and standards
  • Work with IT to create and manage users and user groups by providing necessary privileges and restrictions based on job roles, designations, and responsibilities
  • Leverage internal and external resources and tools to provide solutions, resolve issues and ensure system best practices are utilized in system architecture and design
  • Provide configuration assistance to developers and system analysts and serve as a resource for the resolution of complex and/or unique problems
  • Write and maintain system lifecycle documentation, SODs, and training material
  • Coordinate with HR on onboarding and offboarding as it pertains to training and access to the system
  • Develop and maintain a controlled and compliant change management process whereby changes to the system are managed and documented
  • Manage and use ticketing system to field, track, and document all issues, requests, etc. pertaining to the system
  • Develop and maintain a strong and effective relationship with the software vendor, Omega 365
  • Interface with software vendor and IT to plan platform upgrades, initiate support tickets, manage system upgrades and enhancements, etc.
  • Work with Quality, IT, software vendor, and any external consultants to assist with the software qualification program efforts and maintenance of such as it pertains to the system
  • Coordinate with IT to report and troubleshoot issues stemming from back-end (Server OS, SQL services, Service Accounts, Identity/Authentication) or infrastructure (VMware hosts, network, storage, etc.) related problems.
  • Coordinate with IT on maintenance events that impact availability of PIMS services and communicate those outages to the respective parties based on impact.
  • Other duties as assigned by RMDC Manager

Job Qualifications:
  • Advanced use of MS Word, Excel, PowerPoint, and Adobe Acrobat
  • The capacity for writing plainly and rationally, and communicate complex ideas in a concise manner
  • Strong communication and collaboration skills
  • Experience fielding tickets for and troubleshooting EDMS software
  • Experience creating and facilitating software system training
  • Experience writing and maintaining software lifecycle documentation, processes, and procedures
  • Experience with software change control
  • Experience producing reports from software
  • The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork
  • Experience in Nuclear regulatory environment preferred

About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.
 

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Naz Mostaghel

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