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Desktop Support Analyst

Belcamp, MD 21017

Posted: 08/09/2019 Employment Type: Contract Industry: Engineering Job Number: 20277

Position Title:  Desktop Support Analyst

Position Description:  Protingent Staffing has an exciting contract opportunity with our client in Belcamp, Maryland.

Job Requirements:
  • Respond to, Research and resolve, end-user issues/problems/questions received mainly through “ Service Now”, our call tracking software, but occasionally via email, telephone calls, or escalations, and provide support on desktop systems, in accordance with current standards and SLA' s
  • Manage vendor relations to ensure service level agreements are met and equipment is maintained.
  • Manage desktop, Printer, Scanner and server inventory.
  • Provide remote and hands on support to all corporate desktops, laptops, iPhones, scan guns, peripherals, printers, including additional hardware/software requests.
  • Assist with projects and long-term strategic planning of warehouse management when necessary.
  • Create and/or maintain clear documentation pertaining to the desktop environment.
  • Evaluate existing processes and find better ways to support the business

Job Qualifications:
  • Dependable and able to work within a team or independently.
  • Excellent written and verbal communications skills required.
  • Strong customer focus and a sincere desire to provide outstanding support and service.
  • 3+ years of Desktop Support experience providing support for a large (200+ end user) environment
  • MCSE or currently working toward it.
  • Strong understanding of the Windows family of operating systems, including file systems, the registry, security, Active Directory integration and Exchange
  • Flexibility in work schedule, off hours for project implementation and possible 24X7 on-call support.
  • Technical writing experience.

Preferred Job Qualifications:
  • Laser and barcode printer experience are both helpful.
  • Experience with warehouse operations, including the flow of materials from inbound receipt to outbound shipping also a plus.
  • Project management experience and change management skills are helpful.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.


Bob Saunders

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