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Desktop Support 2

LAs Vegas, NV 89104

Posted: 02/01/2019 Employment Type: Contract Industry: Engineering Services Job Number: 19412

Position Title:  Desktop Support 2

Position Description:  Protingent Staffing has an exciting contract opportunity with our client in Las Vegas, Nevada.

Job Requirements:
  • Research, resolve, and respond to end-user issues/problems/questions received mainly through “ Service Now”, our call tracking software, but occasionally via email, telephone calls, or escalations, and provide support on desktop systems, in accordance with current standards and SLA' s.
  • Work with vendors to ensure service level agreements are met and equipment is maintained.
  • Provide regular tracking of desktop, printer and server inventory.
  • Provide remote and hands on support to all corporate desktops, laptops, iPhones, scan guns, peripherals, printers, including additional hardware/software requests.
  • Assist with projects and long-term planning of warehouse management.
  • Create and/or maintain clear documentation pertaining to the desktop environment.
  • Be willing to aid team members at other DCs in resolving complex issues.
  • Evaluate existing processes and create automated solutions to better support the business.

Job Qualifications:
  • Strong customer focus and a sincere desire to provide outstanding support and service.
  • Excellent written and verbal communications skills required.
  • Must be a quick learner of new equipment and processes.  Reliable when assigned a task, and quick to ask questions when uncertain.
  • Must be punctual
  • Must be comfortable working with all levels of the organization as well as all technologies used in our DC environment and understanding levels of associates.
  • Current MCSE or working toward it, or 5+ years of Desktop Support experience providing support for a large (300+ end user) environment.
  • Must have a solid understanding of and experience using Active Directory.
  • Strong understanding of the Windows family of operating systems, including file systems, the registry, security, integration and Exchange.
  • Under some circumstances may need to work off hours for project implementation and possible 24X7 on-call support.

Preferred Job Qualifications:
  • Laser printer basic repair and troubleshooting.
  • Zebra printer basic repair and troubleshooting.
  • Power Shell and environmental scripting.
  • Experience of warehouse operations, including the flow of materials from inbound receipt to outbound shipping also a plus.
  • Technical writing experience

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

Bob Saunders

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