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Customer Support Manager

Palo Alto, CA 94304

Posted: 02/08/2023 Employment Type: Direct Hire Industry: Core Technologies - FTE Job Number: 26822

Job Description

Job Title: Customer Support Manager

Position Description: Protingent Staffing is hiring for an exciting direct hire Customer Support Manager for our client and the job will be located in Tokyo, Japan

Job Description:
  • As Customer Support (CS), you will be embedded in our client’s workspaces and perform some work from home as well. 
  • Candidates are expected to bring a strong track record of driving tangible business value and outcomes for customers, with proven expertise and experience in technology. 
  • Our Customer Support team members regularly prepare reports, and brief to company executives and our clients. 
  • You are expected to represent our client internally and externally, and to represent how our solutions help answer our customers' most difficult intelligence questions.
  • Communicate effectively and proactively with customers.
  • Translate customer requests from Japanese to English, and our responses from English to Japanese.
  • Provides monthly status reports and clearly communicates program successes and issues to reflect performance as compared to the program's baseline and performance standards.
  • Represent our program and the client in interactions with stakeholders; be comfortable with briefings, demos, etc. 
  • Anticipate stakeholder needs, remove obstacles, and accelerate the path to customer success, track and address risks before they become issues, solve delivery challenges, addressing resource contention, scoping issues and managing expectations.
  • Develop high quality and polished internal and external deliverables and other documentation to enable customer success.
  • Build a trusted advisor relationship with the customer.

Job Qualifications
  • A Master’s degree or PhD in a technology field (Science, Mathematics, Engineering) or MBA is preferred. We will consider candidates with Bachelor’s degrees as well.
  • Minimum of 5 years delivery management experience with enterprise solutions.
  • Data-driven, analytically oriented, with a commitment to process improvement.
  • Ability to successfully communicate and work with senior-level stakeholders.
  • Excellent presentation, written, communication with keen attention to detail, and interpersonal skills.

Job Details: 
  • Direct Hire
  • Location: Tokyo Japan
  • You will be expected to travel internationally approximately 5-10 percent of the time. 
  • Japanese language- native proficiency is required. Write, and speak fluently. 
  • Salary Range: $50,000-$60,000

About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

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Jessica Feller

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