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Helpdesk Tech 1
15800 Northup Way Bellevue, WA 98008 US
Job Description
Position Description: Protingent Staffing has an exciting contract Helpdesk Technician 1 opportunity.
Job Responsibilities:
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
- Active Directory Account maintenance
- Managing access to internal and external collaboration spaces
- PC Lifecycle Management
- Conference Room Support
- Inventory Receiving, & Tracking
- Fulfil software requests
- Printer management
- Business travel support
- Demonstrate and assist with remote access to Company resources
- Support users at Bellevue and Everett location.
- Assisting with onboarded as assigned
Job Qualifications:
- Able to quickly learn and implement new concepts
- Calm in stressful situations and able to think through those situations to find the best outcome
- Customer service ability and interpersonal skills
- Organizational skills
- Proactive on finding areas within our process that can be improved and making these suggestions to the team
- Supporting customers and clients both in person and remotely
- Rapid deployment imaging technologies MDT and SCCM
- Windows in a domain-managed environment
- A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
- A general understanding of modern Information Security principles and practices
- Experience with a commercial ticketing system JIRA
- An understanding of desktop and laptop hardware
- Highly adaptable with problem solving
- Strong communication skills desired
- The service provider will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork
- Actual position starting level and title will be determined based on assessment of qualifications
Job Details:
- Job Type: Contract
- Pay Rate Range: $30-$45/hr.
- Location: Bellevue, WA./Everett, WA.
- Export control regulations require candidates to be a U.S. Citizen, U.S. Legal Permanent Resident, or of a protected person status
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Meet Your Recruiter
Abby Hubbard
I joined Protingent in the Spring of 2021 as a sales intern, transitioning to a full-time Technical Recruiter after graduating from the University of Washington in June 2021. Initially, I focused on supporting our spaceflight clients, later expanding to industries such as sustainable energy and nuclear power. While I’ve broadened my recruiting scope, I’m still partial to aerospace engineering, especially anything related to propulsion technology.
My recruiting style focuses on individual candidate needs and relationship building. My philosophy is to lead with empathy and integrity. My favorite thing about recruiting is the opportunity to learn something new every day by talking to the most intelligent people/engineers, as well as the potential to impact critical industries at the staffing level.
When I’m not recruiting, I love spending time outdoors – hiking, camping, roller skating, reading in parks, and swimming in Lake Union (when the Seattle weather permits). I also enjoy thrift shops, sewing/up-cycling clothes, and shooting 35mm film.