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Help Desk Technician 1
15800 Northup Way Algona, WA 98001 US
Job Description
Position Description: Protingent Staffing has an exciting contract Help Desk Technician 1 opportunity.
Job Responsibilities:
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
- Active Directory Account Maintenance
- Managing access to internal and external collaboration spaces
- PC Lifecycle Management
- Inventory Receiving & Tracking
- Fulfill software requests
- Business travel support
- Demonstrate and assist with remote access to Company resources
- Support users at the Bellevue and Everett locations.
- Assisting with onboarding as assigned
Job Qualifications:
- Communicate openly and display respect and a desire to foster teamwork.
- Able to quickly learn and implement new concepts
- Calm in stressful situations and able to think through those situations to find the best outcome
- Customer service ability and interpersonal skills
- Organizational skills
- Proactive in finding areas within our process that can be improved and making these suggestions to the team
- Highly adaptable with problem-solving
- The successful candidate will possess a high degree of trust and integrity.
- Actual position, starting level, and title will be determined based on assessment of qualifications.
- Areas for development include:
- Supporting customers and clients both in person and remotely
- Rapid deployment imaging technologies, MDT, and SCCM
- Windows 10\11 in a domain-managed environment
- A general understanding of Office applications, DHCP, DNS, TCP/IP, and wireless networking, as well as how to troubleshoot them.
- General understanding of Multi-Factor Authentication methods.
- A general understanding of modern Information Security principles and practices
- Experience with a commercial ticketing system, JIRA.
- An understanding of desktop and laptop hardware.
- Travel Required: 0-5%.
Job Details:
- Job Type: Contract
- Pay Rate Range: $26-$35/hr.
- Location: Bellevue, WA.
- Export control regulations require candidates to be a U.S. Citizen, a U.S. Legal Permanent Resident, or a protected person status
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
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Meet Your Recruiter
Laura Duarte
I have been in Technical Recruiting for over 20 years. I specialize in hiring people for technology, engineering, manufacturing, and operations jobs for various exciting industries nationwide, such as consumer electronics, medical devices, space/aerospace/avionics, and nuclear-clean energy. I will listen to you and guide you through the entire job application and interviewing process in a fun and clearly communicated way. My philosophy has always been to be an enthusiastic learner of new technologies and keep the big picture in mind while continuing to be honest, organized, and proactive. I am passionate about helping others find an exciting and fulfilling job that aligns with their goals. I am diversity-focused and especially love helping under-represented folks & Veterans into STEM careers. I approach every job seeker with empathy, equity, and respect.