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IT Support Specialist
Posted: 12/18/2025
Employment Type:
Contract
Job Number: 31291
Job Location: Hybrid
Industry: ALT - Alternative Energy
Job Description
Position Title: IT Support Specialist
Position Description: Protingent Staffing has an exciting contract IT Support Specialist opportunity.
Job Responsibilities:
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Position Description: Protingent Staffing has an exciting contract IT Support Specialist opportunity.
Job Responsibilities:
- The Tier-1 IT Support Specialist will support onboarding activities, including badge creation for new employees and contractors, complete workspace setup with monitors, docking stations, and peripherals, and mobile device configuration for enterprise applications such as Okta Verify, Zoom, Slack, and Outlook.
- Hardware support duties include maintaining the asset inventory by testing devices and tracking equipment that meets organizational standards. The role involves troubleshooting issues with docking stations, displays, webcams, and other peripherals, replacing hardware when necessary, and documenting inventory locations with appropriate asset labels.
- Software support responsibilities encompass installing and uninstalling applications per user requests, performing initial troubleshooting for common software issues, and providing remote assistance for first-level technical problems.
- The position includes daily ticket queue management with direct communication to end-users, resolution of tier-1 support requests, adherence to first-response service level agreements, and proper escalation of issues to employees according to established procedures.
- Documentation responsibilities include contributing to knowledge base articles for common procedures and new processes as the technology environment evolves.
- 1-3 years of experience in IT help desk or technical support roles with demonstrated troubleshooting ability across Windows and macOS environments. The position requires familiarity with mobile device management, enterprise applications, and strong written and verbal communication skills for explaining technical concepts to nontechnical users. The ability to prioritize multiple requests and work independently is necessary.
- Physical requirements include the ability lift and move equipment (monitors, deliveries, etc), the ability to walk sites to support end-users at their desks, travel between sites by either walking or driving.
- Adherence to safety policies in a lab environment including wearing appropriate clothes (ie shorts are considered unsafe in the lab). The potential need to equip PPE such as ear plugs, safety classes or hard hats.
- Experience supporting users in research or scientific environments, knowledge of ticketing systems (particularly Jira), familiarity with IT asset management practices, and comfort with remote support tools are preferred. The research and development setting requires adaptability to changing priorities and good judgment when standard procedures do not address specific situations.
- Contract
- Pay Range: $21 - $35/hr
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Meet Your Recruiter
Jeff Morgante
I have been working in technical staffing since 2010, specializing in recruiting hardware, software, electrical, and mechanical engineers. My recruiting style is personal, where I understand the technology and can communicate with engineers on all levels with an engineering background myself, I can relate and communicate using the same language.
Finding an excellent fit for engineers is why I love recruiting; I can help you achieve your career goals and job transitions and find the perfect fit for you. My philosophy is “never give up”. Outside of work, I like to put my energy into listening to vinyl records, hiking, and cooking. I have two dogs, Kaleb and Kayce, and two cats, Mika and Shiloh. I am originally from upstate New York, but I love living in the Pacific Northwest! I have a passion for cars, old and new, so finding common ground is easy for me. Let’s get started today!
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