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Protingent
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Business Systems Analyst
2555 Augustine Dr Santa Clara, CA 95054 US
Posted: 04/02/2025
2025-04-02
2025-08-16
Employment Type:
Contract
Department: VMS
Job Number: 30322
Industry: COMM - Communications Equipment
Job Description
Job Title: Business Systems Analyst
Position Description: Protingent Staffing has an exciting contract opportunity for a Business Systems Analyst with our client located in Sunnyvale, CA.
Job Description:
Job Responsibilities:
Job Qualifications:
Preferred Job Qualifications:
Job Details:
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401 (k) plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
Position Description: Protingent Staffing has an exciting contract opportunity for a Business Systems Analyst with our client located in Sunnyvale, CA.
Job Description:
- Looking for a highly motivated Business Systems Analyst (BSA) to join our Customer Experience (CX) organization, which includes key departments such as Global Technical Support, Service Logistics, Professional Services, and Customer Success, among others.
- This role is critical in optimizing business processes across these teams, with a particular focus on leveraging ServiceNow functionalities to enhance efficiency and alignment.
- In this role, the BSA will streamline backlog management, prioritize system enhancements, and improve operations across the CX organization, ensuring that department goals are aligned, transparent, and managed effectively despite competing priorities and resource constraints.
Job Responsibilities:
- Understand business needs and priorities at a tactical and strategic level, and represent business owners throughout the solutions design and planning process.
- Partner with business owners to identify, model, and document business requirements as needed.
- Conduct interviews, research, and requirement workshops to understand the needs of the business for planning and design purposes.
- Translate technical complexities to business owners and offer reasonable alternatives.
- Leads validation testing, training, and implementation of new or enhanced business system functionality, including analyzing and simplifying complex processes.
- Manage customer satisfaction through effectively communicating and managing customer expectations.
- Drive results and maximize value by staying on top of product enhancements, attending/leading road map discussions, and supporting business owners through platform deployment/upgrades.
- Lead the requirement gathering, as-is and to-be process analysis, and configuration of new/existing applications and modules within ServiceNow.
- Work closely with business owners to analyze current processes to achieve maximum/measurable business value in future processes.
- Promote and ensure efficient and effective risk and compliance management practices by adhering to required standards and practices.
- Create and maintain system and operational documentation for domain technologies, including installation, configuration, user manual, and appropriate troubleshooting steps.
- Provide ServiceNow configuration and customization assistance, including, but not limited to: form tailoring, workflow administration, data imports, etc.
- Engage with external ServiceNow integration partners as required to provide support and to implement new features and capabilities.
- Assist in troubleshooting patch/release management issues.
Job Qualifications:
- Bachelor’s degree in Information Systems, Business Administration, or a related field.
- 5+ years of experience as a Business Systems Analyst with cloud-based enterprise applications in fast-paced environments.
- Hands-on experience with ServiceNow, particularly modules like Configuration Management Database (CMDB), IT Operations Management (ITOM), ITAM (IT Asset Management) Strategic and IT Service Management (ITSM).
- Proven ability to manage complex backlogs using ServiceNow, Jira and to balance competing priorities effectively.
- Familiarity with design thinking methodologies and experience leading workshops to encourage innovative, user-centered design.
- Strong understanding of agile frameworks (e.g., SAFe) and proven success in guiding teams through agile transformation.
- Demonstrated skills in analyzing complex processes, gathering requirements, and translating them into actionable epics and user stories.
- Excellent interpersonal and communication skills with a track record of effective cross-functional collaboration.
- Strong organizational skills with the ability to prioritize multiple tasks in a dynamic environment.
Preferred Job Qualifications:
- Expertise with ServiceNow CMDB (must), ITOM (must), ITAM (Must), CSDM, and ITSM, with knowledge of complex enterprise application integrations.
- Experience in configuring and enhancing all aspects of ServiceNo, such as workflow, user interface (UI), client scripts, business rules, and more, utilizing out-of-the-box functionality as much as possible and only customizing when necessary, preferred.
- ServiceNow Systems Administrator certification is required.
- Demonstrated success in facilitating change, especially within agile and transformative business environments.
Job Details:
- Job Type: Contract
- Salary Range: $80-$88/hr.
- Location: Fully Remote
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401 (k) plan.
About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.
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