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Protingent
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Operations Technician II - Management Network
1120 South Tryon Street Charlotte, NC 28203 US
Posted: 02/03/2025
2025-02-03
2025-03-09
Employment Type:
Contract
Job Number: 30073
Job Location:
Industry: TELE - Telecommunications
Job Description
Position Title: Operations Technician II – Management Network
Position Description: Protingent Staffing has an exciting contract Operations Technician II opportunity with our client located in Charlotte, NC.
Job Responsibilities:
Job Qualifications:
Preferred Job Qualifications:
Job Details:
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
Position Description: Protingent Staffing has an exciting contract Operations Technician II opportunity with our client located in Charlotte, NC.
Job Responsibilities:
- Responsible for monitoring and maintaining management network.
- Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups.
- Lead in driving equipment and facility repair.
- Works with minimal supervision in NOC environment.
- Maintain excellent acknowledgement and response time to alarms and customer calls.
- Provide high quality documentation of network failures and maintenance activity.
- Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
- Manage and correlate multiple trouble reports.
- Manage and guide restoration bridges or calls to facilitate fix with other teams.
- Provide direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed.
- Provide follow up and closure of assigned trouble tickets.
- Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
- Make port and IP assignments from connection requests
- Fulfill connection requests by configuring and testing the port.
- Migration work that may start inside a maintenance window.
- Troubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet).
Job Qualifications:
- 3+ years related experience
- Experience with Cisco, Juniper, and Nokia platforms
- Layers 2 & 3 switch and router configuration and troubleshooting.
- Experience with isolation of telecom equipment trouble
- Advanced customer service, organizational interaction, and teamwork skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong communication (oral and written), customer service, organizational and multi-tasking skills.
Preferred Job Qualifications:
- Telecom/Cable/Internet Service Provider industry IP NOC experience.
- Cisco or Junos Certification
- RS232 and X.25 experience
- VRF, OSPF, BGP experience.
Job Details:
- Job Type: Contract
- Location: Remote
- Pay Rate: $28/hr.
- ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a) (1), (3) is required.
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
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