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Technical PM 1

Redmond, WA 98052

Posted: 01/13/2020 Employment Type: Contract Industry: Software Job Number: 20917

Job Description

Position Title:  Technical PM 1

Position Description:  Protingent Staffing has an exciting contract opportunity with our client in Redmond, Washington.

Job Requirements:
  • Partner with  Store Retail stakeholders to map the end-to-end MS Store post-purchase support experience.
  • Research select OEM and Retail post-purchase support experiences; communicate key learning and recommendations.
  • Identify key areas of opportunity (within existing plan) (improvements to processes, tools, training, etc.)
  • Participate in the experience design of proposed retail post-purchase support solutions
  • Partner with MS Care/Retail stakeholders to prioritize future improvements based on impact to the customer and business
  • Aid in addressing escalations and ad-hoc needs from partners

Job Qualifications:
  • Demonstrates a customer-first mindset in every task they complete
  • Has taken initiative to successfully improve local MS Store processes (can summarize and articulate benefit)
  • Takes a methodical and analytical approach to problem solving
  • Ability to articulate complex ideas in simple terms
  • Confidence in public speaking, communicating ideas to audiences of 20+
  • Strong Microsoft Office proficiency; PowerPoint, Visio considered an asset
  • Must be able to work independently and manage daily rhythms.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

Meet Your Recruiter

Jimmy Nguyen

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