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ITIL Problem Manager

Pleasanton, CA 94588

Posted: 09/11/2018 Employment Type: Contract Industry: IT/Software Development Job Number: 18860

Position Title:  ITIL Problem Manager

Position Description:  Protingent Staffing has an exciting contract opportunity with our client in Pleasanton, California.

Job Requirements:
  • Incident and Problem Management 
    • Partner with key steak-holders to act as a mediator and subject matter expert for Incident and problem management.
    • Develop key processes and build efficient controls.
    • Eliminate recurring incidents by Improving root cause analysis to ensure the cause of any identified risk is clearly identified
    • Minimize the impact of incidents that cannot be prevented.
    • Ensure that the resolution is implemented completely.
    • Provide training and assistance to Service Owners, Technical teams and Customer Support.
  • Emergency bug fixes Release Management
    • Gather the details for the issue impacting customers.
    • Lead cross functional meeting to deliver the fix to the customer.
    • Carry out Retrospectives
  • Project  Management:  
    • Organize meetings with Stakeholders.
    • Drive discussion to gain consensus on next steps.
    • Document meeting notes, action items and action owners.
    • Ensure action items are being completed on time.

Job Qualifications:
  • Minimum of 2 to 4 years experience working in a business environment with demonstrated escalation and project management  experience.       
  • Ability to build business relationships at both a technical and senior management level.
  • Excellent oral communication and presentation skills are required.
  • Strong problem solving, priority setting, facilitation, analytical, and collaboration skills. 
  • You must be able to handle stressful situations and think critically when time is of the essence.
  • Strong desire to constantly improve internal procedures to work as efficiently as possible and to write process documents to educate everyone involved.
  • Willingness and ability to adapt to the rapid business and organizational changes that accompany a high-growth environment.
  • Ability to be multi-task effectively and thrive in a fast-paced, dynamic environment without close guidance or supervision.
  • Past experience working with Development, Operations and Incident Management.
  • Strong work ethic.

Preferred Qualifications:
  • Bachelor degree in Computer Science, Management Information Systems, Engineering, or equivalent.
  • ITIL v3 Certification.
  • Prince2 Certification

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.

Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

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