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Helpdesk Technician

Bellevue, Washington 98005 | Contract

Post Date: 01/23/2018 Job ID: 17988 Industry: Software

Position Title: Helpdesk Technician

Position Description:  Protingent has an opportunity for an experienced Helpdesk Technician at our client in Bellevue, WA.

Job Qualifications:
  • AS or BA/BS in Computer Science or related
  • Experience supporting customers and clients both in person and remotely. A combination of small-business and enterprise level support experience is ideal
  • A+, Network+, Security+ MCP, or CCNA certification. An OEM technician certification from HP, Dell, Lenovo/IBM, etc, is a plus
  • An ability to identify and service computer components (replace hard drives, memory, processors, and troubleshoot basic hardware issues) in a variety of system types and environments
  • Experience with a commercial ticketing system (such as Remedy, Service Now, Heat, TrackIT, JIRA or Service Manager)
  • Extensive experience with the MS Office product suite, ideally 2013, 2016 & 365
  • Experience with rapid deployment imaging technologies (such as Altiris, SMS, MDT and SCCM)
  • Experience with Windows 7 and Windows 10 in a domain-managed environment
  • Experience with Active Directory
  • A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

Jeff Morgante

I have an ability to connect with engineers easily, with an engineering background myself, I can relate and communicate using the same language. I have been working in Technical staffing at Protingent for more than 5 years. I have two dogs, Kaleb & Kayce and two cats, Mika and Shiloh. I am originally from upstate New York, but love living in the Pacific Northwest for 13 years! I have a passion for cars, old and new.

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