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Computer Support Technician 2

Seattle, Washington 98105 | Contract To Hire

Post Date: 01/25/2018 Job ID: 18000 Industry: Hardware

Position Title:  Computer Support Technician 2

Job Description:

Our Seattle client seeks an experienced Computer Support Technician 2  to serve as a team player within IT for a contract role with potential to convert to FTE.

Our clients environment currently includes 500+ devices and 50+ servers with heavy concurrent use. The primary role of this position is help desk technician. This position is responsible for performing a wide variety of functions. The successful applicant must possess technical skills and be able to work patiently and productively; spanning a large range of computing expertise.

Job Duties:
  • Work in a team role supporting their  computing environment, including networked devices such as copiers, and endpoints (desktop/laptop)
  • Act as a primary helpdesk contact to investigate problems, answer technical questions related to hardware and software, and document/escalate issues as appropriate.
  • Troubleshoot and resolve software, hardware and network issues.
  • Collaborate and coordinate with other members of  IT as well as  IT staff.
  • Utilize system monitoring and “ ticket” tracking systems to monitor tasks and issues.
  • Installing/upgrading/configuring various hardware and software including operating systems, applications, security software/devices, and other networked devices.
  • Supporting setup and use of video projectors, laptops, and videoconference systems. Troubleshoot issues in active class/meeting environments.
  • Help develop/maintain documentation, lead group training sessions, and instruct individual users ad hoc on technology, systems, and software in use.
  • Repair computer equipment including utilization of vendor specific warranty repair procedures.


Job Requirements
  • Minimum 1 year helpdesk/technical support experience in a large Windows AD based environment.
  • Ability to work both independently and as part of a team to problem solve, take initiative, set priorities and handle multiple projects efficiently and effectively to meet deadlines while representing the mission, visions and values of the organization.
  • Ability to work creatively within given resources to provide the best possible environment for students, staff and faculty
  • Excellent skills in technical documentation, personal communication/interaction, and customer service/liaison.
  • Ability to learn new technologies and applications on the job.
  • Must be able to respond to both planned and unplanned issues, needs and activities outside of normal business hours.

Desired- Nice to Have
  • Bachelor’ s degree in Computer Science, Engineering or a related field.
  • Experience supporting a mixed OS environment including OS X and Linux
  • Experience working in academic IT positions.
  • Experience supporting cloud based solutions such as Google Apps/Drive, Microsoft Azure, and Amazon Web Services.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Benefits Package:  Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

Will Lorenson

My recruiting style is to be up front and honest. I will always keep candidates in the loop if I have or gain any information that can help out. I love recruiting because I love helping people. I know that finding that next job can be a very stressful and sometimes difficult time. I work hard to make sure that my candidates have a positive experience and do my best to work with you through the process.

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