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Collaboration Application Sales Engineer

Menlo Park, California 94025 | Contract

Post Date: 02/19/2018 Job ID: 18103 Industry: Software

Position Title: Collaboration Application Sales Engineer

Position Description:   Protingent Staffing has an exciting opportunity with our client in Menlo Park, CA. Come and help the people that connect the world be more connected. As a collaboration Applications Engineer, you' ll be focused on support, deployment and migration of collaboration services across the company. The ideal candidate will have an experience in configuring and managing Outlook email, Office apps and other productivity tools used in an Enterprise.

Job Requirements:
  • Manage projects related to Outlook (email and Calendar) user experience across devices (Outlook Mac, Outlook web, mobile)
  • Manage projects related to SharePoint Online
  • Manage escalations pertaining to collaboration tools; work with our internal teams such as Security, Infrastructure and Corp Network teams to find solutions to user issues
  • Collaborate with 3rd party collaboration providers and directly with our users to solve issues
  • Identify trends in issues, investigate best solution with providers and communicate to our helpdesk team and directly to users
  • Help migrate users out of declining services by finding alternative solutions, communicating and helping users with the migration process
  • Help drive adoption of new services by communicating benefits to users, monitoring usage and optimizing experience
  • Serve as a subject matter expert of Outlook user experience and other Office applications across the company
  • Monitor, maintain and look for opportunities to optimize and improve systems
  • Develop internal tools (programs, scripts, platforms)
  • Help plan, communicate and execute initiatives related to collaboration apps in partnership with PMs and Engineers

Job Qualifications:
  • BS in Computer Science, Business Systems or related field
  • 5+ years working across IT/Infra organizations
  • Prior experience administrating and/or deploying Office 365, Exchange  2013 or 2016
  • General SharePoint Online experience and AD experience and understanding
  • Experience in managing projects and working with software vendors to drive improvements
  • Experience in presenting and training end users on various software products
  • Ability to develop cross-functional relationships across various teams
  • Good understanding of corporate network and Saas security
  • Strong user centric approach balanced with business understanding of what good for the company as a whole
  • Self-starter with a strong can do attitude to come up with ideas for new projects, drive resolution to an end and optimize processes
  • Strong written communication and great interpersonal skills working with end users and internal stakeholders
  • Experience in analyzing data using Excel and Tableau to inform decisions
  • BS in Computer Science, Business Systems or related field
  • Certification such as an Admin for Office 365, Exchange, Box etc.

Benefits Package:  Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Gazelle Medina

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