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Protingent
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Voice Engineer, UCC
1090 Kifer Road Sunnyvale, CA 94086 US
Posted: 08/12/2024
2024-08-12
2024-11-10
Employment Type:
Contract
Department: VMS
Job Number: 29365
Industry: MDEV - Medical Device
Job Description
Position Title:Â Voice Engineer, UCC
Position Description: Protingent Staffing has an exciting contract opportunity for Voice Engineer, UCC with our client located in Sunnyvale, CA.
Project Description: This position has responsibility for the deployment, support and upgrade of production Zoom Phone, Zoom Meeting, NICE infrastructure supporting worldwide locations. Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs. Manage global telecom ISP for SIP trunk and voice circuits. In addition, this position will review, plan, and evaluate voice systems and work closely with network engineering team on design, configuration, and troubleshooting. Zoom Phone and NICE contact center focus is a must.
Job Responsibilities:
• Implementing and supporting enterprise class voice networks to support Zoom Phone, NICE CxOne contact center, SFDC voice, and AudioCode.
• Deploy voice infrastructures in new and existing offices worldwide.
• Proactive management, monitoring, troubleshooting, and technical analysis of the global voice infrastructure.
• Help with the development and implementation of voice, video, and collaboration technology roadmaps globally.
• Perform troubleshooting to isolate and diagnose voice and video problems.
• Design, configure and script NICE CxOne contact center software (ICM, CVP, IP-IVR), third-party software and integrated peripherals systems.
• Call routing, configuration, ICM scripting
• Assist in the development of voice and video network operations processes, procedures, and documentation.
• Manage worldwide telecom vendors to obtain the best voice service.
Job Qualifications:
• Hands on experience with Zoom Phone, NICE CxOne contact center, and SBC
• NICE ICM Enterprise development and deployment experience, including scripting, configuration, and call routing.
• IP-IVR, CVP integration design and deployment
• Experience with Zoom / Poly / Neat Room video conference and integration to Zoom
• Hands on experience with Cisco Cube and Voice Gateways and Zoom Phone
• Minimum of 5+ year hands on experience in Cisco and Zoom voice and basic network engineering is required.
• Strong ability to identify, determine and document customer requirements.
• Solid written and verbal communication proficiencies, quick learning abilities and self-motivated team player.
Must Have:
• BS in Computer Science or another similar technical field
• Minimum of 5+ year of hands-on experience in Voice and Collaboration engineering
• Zoom Phone, Cisco Voice, NICE (ICM, CVP, IP-IVR)
• Video conferencing with multi-vendor platform (Zoom, Poly, Cisco)
• Collaboration with Zoom Meeting and Phone
• Good communication and documentation skills.
Job Details:
• Contract: 12 months
• Pay Rate: $55 - $62 / hr
• Location: Sunnyvale, CA (Hybrid).
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent:Â Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
Position Description: Protingent Staffing has an exciting contract opportunity for Voice Engineer, UCC with our client located in Sunnyvale, CA.
Project Description: This position has responsibility for the deployment, support and upgrade of production Zoom Phone, Zoom Meeting, NICE infrastructure supporting worldwide locations. Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs. Manage global telecom ISP for SIP trunk and voice circuits. In addition, this position will review, plan, and evaluate voice systems and work closely with network engineering team on design, configuration, and troubleshooting. Zoom Phone and NICE contact center focus is a must.
Job Responsibilities:
• Implementing and supporting enterprise class voice networks to support Zoom Phone, NICE CxOne contact center, SFDC voice, and AudioCode.
• Deploy voice infrastructures in new and existing offices worldwide.
• Proactive management, monitoring, troubleshooting, and technical analysis of the global voice infrastructure.
• Help with the development and implementation of voice, video, and collaboration technology roadmaps globally.
• Perform troubleshooting to isolate and diagnose voice and video problems.
• Design, configure and script NICE CxOne contact center software (ICM, CVP, IP-IVR), third-party software and integrated peripherals systems.
• Call routing, configuration, ICM scripting
• Assist in the development of voice and video network operations processes, procedures, and documentation.
• Manage worldwide telecom vendors to obtain the best voice service.
Job Qualifications:
• Hands on experience with Zoom Phone, NICE CxOne contact center, and SBC
• NICE ICM Enterprise development and deployment experience, including scripting, configuration, and call routing.
• IP-IVR, CVP integration design and deployment
• Experience with Zoom / Poly / Neat Room video conference and integration to Zoom
• Hands on experience with Cisco Cube and Voice Gateways and Zoom Phone
• Minimum of 5+ year hands on experience in Cisco and Zoom voice and basic network engineering is required.
• Strong ability to identify, determine and document customer requirements.
• Solid written and verbal communication proficiencies, quick learning abilities and self-motivated team player.
Must Have:
• BS in Computer Science or another similar technical field
• Minimum of 5+ year of hands-on experience in Voice and Collaboration engineering
• Zoom Phone, Cisco Voice, NICE (ICM, CVP, IP-IVR)
• Video conferencing with multi-vendor platform (Zoom, Poly, Cisco)
• Collaboration with Zoom Meeting and Phone
• Good communication and documentation skills.
Job Details:
• Contract: 12 months
• Pay Rate: $55 - $62 / hr
• Location: Sunnyvale, CA (Hybrid).
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent:Â Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
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