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Technical Support Engineer

Mountain View, California | Direct Hire

Post Date: 08/07/2017 Job ID: 17341 Industry: Engineering

Position Title:  Technical Support Engineer

Position Description:  Protingent Staffing has an exciting opportunity with our client in California for an experienced  Technical Support Engineer.

Job Requirements:
  • BS degree with a minimum of 3-5 years of experience (BS in BSEE/EET/CS preferred)
  • Diagnostic ultrasound service/support experience.
  • Non-degree candidates with sufficient technical experience or training may apply

Job Qualifications:
  • Excellent organization and attention to detail
  • Demonstrated methodical/scientific approach to troubleshooting
  • Outstanding written/verbal communication and interpersonal skills
  • A passion for working directly with customers
  • Must be able to multi-task and have excellent follow through skills
  • Must be computer savvy with OS experience (Windows XP/Windows 7, MS Office Suite)
  • Able to promptly answer support related email, phone calls and other electronic communications.
  • Basic understanding of network technology (Network+ certification is preferred)
  • Self-motivated; works effectively with minimal supervision
  • Team-oriented individual with exceptional communication and facilitation skills
  • Individual must be motivated to work independently as well as a team member. He or she must be able to manage multiple tasks and prioritize appropriately.

Essential Function
  • Provide first line technical phone support to customers, dealer service network, and Sales/Applications team
  • Reproduce, document and resolve customer issues
  • Work with internal groups (SW and HW engineering, Manufacturing, Sales, Finance, Operations, and Marketing) to address customer questions and issues
  • Understand, set, manage and exceed customer expectations
  • Identify product and operational related issues and assist cross functional teams in generating solutions
  • Create, and maintain documentation, process standards, and service information
  • This is a customer facing position, not an internal IT support position.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Monique Walker


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