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Technical Support Analyst II

Plano, Texas | Contract

Post Date: 06/23/2017 Job ID: 17133 Industry: Engineering

Position Title: Technical Support Analyst II

Position Description:  Protingent Staffing has an exciting opportunity with our client in Plano, TX   for a Tier-I Support Engineer. You will be responsible for supporting our entire licensed customer base through a variety of mediums.

Minimum Requirements:
  • MUST have excellent knowledge and/or hands on experience on networking -- as well as -- outstanding communication skills (see below).
  • Communication Skills
    • Understanding and applying Active Listening
    • Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
    • Ability to teach complex topics
  • Networking / Troubleshooting Skills
    • Administering and troubleshooting Windows client/server operating systems (Win 7, 8, 10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
    • Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues
    • Expertise to troubleshoot or describe common networking and application protocols
    • Example: Ability to describe several computer related issues where the candidate had to perform extensive troubleshooting – describing all steps taken from analysis to fault isolation to resolution.
    • Ability to dissect application issues at the application layer.
    • Example: Can the candidate diagnose a failing application by means of examining processes and services tied to said application
    • Capability to discuss scenarios where candidate diagnosed a failing application, by examining the processes and service/s which are tied to the applications functionality

Benefits Package:  Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Jason Mason

My goal as a Technical recruiter is to gain credibility and trust with candidates, learn about their skills and aspirations, and find the best position for them to grow professionally. New to Protingent, I am eager to apply my recruiting skills in the technical world. I love recruiting because it utilizes my personality, intelligence, and creativity to become more efficient and effective every day. When I am not at work, I am a very passionate musician (I sing and play guitar daily). Ping me, let's get started today.

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