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Senior Systems Analyst

San Francisco, California | Contract

Post Date: 06/28/2017 Job ID: 17156 Industry: Engineering

Position Title: Senior Systems Analyst

Position Description:  Protingent Staffing has an exciting opportunity with our client in San Francisco, CA

Responsibilities:
  • Participate on a cross-functional team designing, building and testing solutions to support the desktop Windows and Mac environments.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
  • Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
  • Participate in hardware and software reviews and recommend purchases.
  • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
  • Analyze and make recommendations for hardware and software standardization.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • Be able to routinely lift 35 lbs.  
  • Positon requires 60% walking as the team supports users in multiple buildings on multiple floors.

Minimum Requirements:
  • Minimum of five years related experience required in technical support and customer service.
  • Strong Communication Skills and exceptional customer service orientation.
  • The candidate must exhibit task and time management skills, oral and written communication skills, technical expertise, and a dedication to resolve problems effectively and efficiently while minimizing disruptions.
  • Solid knowledge of all current Windows 7 and Mac OS and hardware.
  • Experience with enterprise wide OS/application refresh projects.
  • Experienced in supporting standard enterprise applications, such as Anti-virus/malware client, Microsoft Office/Outlook, VPN, etc.
  • Experience with virtualization technologies, virtual desktop, and thin clients.
  • Experience with enterprise drive encryption technologies such as Bitlocker/MBAM.
  • Experienced in supporting tablet and mobile devices in an enterprise setting.
  • Ability to effectively present information and respond to questions from groups of managers, clients and customers.
  • Ability to work independently and collaboratively with diverse groups in a team environment using logic based troubleshooting skills.
  • Exceptional interpersonal skills, with a focus on listening and questioning skills.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Able to demonstrate progressive experience in the field of technical support.
  • Experience supporting Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Outlook.
  • Able to demonstrate experience supporting customer interactions and troubleshooting experience supporting Active Directory and SCCM.
  • Telecom experience desired
  • Ability to be flexible and adapt / react to dynamic industry and rapid changes in information technology.
  • Self-motivated, proactive, independent and responsive; requires little supervisory attention.
  • Ability to maintain customer focus during difficult circumstances.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to lift and deploy IT equipment amongst multiple floors/buildings.

Benefits Package:  Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Nick Vella

In 9 years of recruiting my style can be described as being direct, detailed, persistent. I will provide you with all necessary info needed to make the best decision for yourself. Each of my candidates that I’m representing is my #1 priority. I work around the clock to move a process along, to search and network for other potential opportunities to pitch a candidate to. The entire recruiting cycle process is all about creating a smooth experience for both the candidate and client. I feel I do that by my attention to detail, organization and ability to communicate effectively with each individual candidate. On my time off, I love to cook for my wife and 2 kids and ran my first Triathlon this April in Napa.

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