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IT Business Analyst

Pleasanton, California | Contract

Post Date: 09/08/2017 Job ID: 17470 Industry: Management/Operations

Position Title: IT Business Analyst

Position Description:   Protingent Staffing has an exciting opportunity with our client in Pleasanton, CA.  

Responsibilities:  
  • Work with teams across the enterprise to understand business questions that data can answer to provide data-driven insights                                                 
  • Ensure accuracy, completeness and timeliness of reporting through proactive awareness, alerts, testing and processes                                                        
  • Drive user experience KPIs, metrics, tracking methodologies and data visualizations that provide complete user journeys                                                          
  • Work with large datasets to investigate key business trends, performance, issues, and behaviors  
  • Create and manage dashboards, scorecards, and other analytical services for IT and our business partners that demonstrate value realization, end user experience, operational efficiency, etc.
  • Partner with the IT Analytics team to create a data warehouse and integrate multiple data sources into one visualization to tell a story                                           
  • Design, build, enable and maintain dashboards and scorecards specifically for IT Service Management for both executive level and functional areas utilizing Tableau    
  • Collaborate across teams, geographies, and organizational levels to develop solutions that bring analytics into the ITSM processes                                         
  • Communicate findings and insights to key stakeholders and influence these teams to take action based on your recommendations                                            
  • Work with Privacy and Security to design solutions that follow the established standards and controls

Required Skills:
  • Minimum of 3-5 years detailed analytics experience with IT Service Management/ITIL information
  • Tableau expertise to drive visualizations & industry best practice reporting. Strong BI reporting knowledge to help drive automated systems in a production/operations environment.
  • Spent 2-3 years in IT operations analytics team                                                                         
  • Knowledge of ServiceNow (or other ITSM platform) and ability to operate as the analytics point of contact for IT and our business partners                             
  • Bachelor’ s Degree in Business, Information Systems or related area

Nice to Have:
  • Statistical analysis a plus including correlation analysis, linear regressions, market basket analysis, CHIAD models, etc.     

Benefits Package:  Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Jason Mason

My goal as a Technical recruiter is to gain credibility and trust with candidates, learn about their skills and aspirations, and find the best position for them to grow professionally. New to Protingent, I am eager to apply my recruiting skills in the technical world. I love recruiting because it utilizes my personality, intelligence, and creativity to become more efficient and effective every day. When I am not at work, I am a very passionate musician (I sing and play guitar daily). Ping me, let's get started today.

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