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HR Application Support Analyst

Menlo Park, California | Contract

Post Date: 08/03/2017 Job ID: 17328 Industry: Other Area(s)

Position Title: HR Application Support Analyst

Position Description:   Protingent Staffing has an exciting opportunity with our client in Menlo Park, CA.for a HR Support Analyst

Job Responsibilities:
  • Investigate, triage and resolve issues with HR and Recruiting products
  • Monitor and analyze bug reports and internal feedback groups for trends
  • Identify confusion from bugs, identify solutions and advise customers to accomplish desired outcome
  • Partner with Product, Engineering and training teams to drive up product quality and understanding of product usage
  • Communicate known issues within the team and to our customers
  • Document and maintain knowledge base and run book for multiple enterprise applications.
  • Participate in developing and maintaining service level agreements and ongoing management of service level compliance and general controls.
  • Provide operational metrics to demonstrate overall health of supported service; Be an integral member of the application support team responsible for multiple enterprise applications and projects.
  • Work with cross functional teams to prioritize and deliver enhancements and new solutions.

Job Qualifications:
  • BA/BS degree
  • 1+ years’ experience delivering SLA based service constraints and
  • 1+ operational metrics
  • Excellent communication skills
  • Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment
  • Strategic thinker with strong analytical and creative problem-solving skills

Benefits Package:  Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Gazelle Medina


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