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Desktop Support Specialist

Ukiah, California | Contract

Post Date: 07/10/2017 Job ID: 17202 Industry: Engineering Services

Position Title:  Desktop Support Specialist

Position Description:  Protingent Staffing has an exciting contract opportunity with our client in  Ukiah California  for an experienced  Desktop SUpport Specialist:

Job Requirements:
  • Uses Ted’ s ticket management system to accurately log & track issues and communicate with customers
  • Supporting the Service Desk team to ensure IT calls are logged, progressed and resolved in a timely manner
  • Owning tickets from logging to resolution, seeking advice and expanding your own knowledge when necessary to resolve issues
  • Primarily end user support in a Windows based environment but will be supporting 3rd party applications which they will get training on  Active Directory essential
  • Citrix experience a benefit
  • Chasing suppliers, colleagues, our customers and updating tickets
  • Strong customer service skills required for this role.
  • Taking calls, remote support via LogMeIn, dealing with non-technical customers and executives
  • Ensuring tickets are not breaching SLA’ s and proactively managing open issues
  • Taking responsibility for the 1st line desk to ensure smooth running
  • On Call Incident management and weekend duties (roughly 1 in 4)
  • Observing IT processes, procedures and standards
  • Manage the historical backlog of tickets to reduce to the lowest number at all times
  • Develops the Ted Baker IT knowledgebase with detail customer-facing documentation to a high standard ensuring an increasing portion of tickets are resolved using the KB.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Benefits Package: Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

 

Bob Saunders


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