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Customer Service Manager

Tukwila, Washington | Direct Hire

Post Date: 07/13/2017 Job ID: 17224 Industry: Software

Position Title:  Customer Service Manager

Position Description:  Protingent Staffing has an exciting  Direct Hire  opportunity with our client in Tukwila Washington  for an experienced  Customer Service Manager:

Job Requirements:
  • Improving the customer service experience, creating engaged customers and facilitating scalable growth
  • Taking ownership of customer issues and following problems through to resolution
  • Setting clear, user-focused mission and deploying strategies to accomplish that mission
  • Mentor and guide customer service representatives

Job Qualifications: 
  • 8+ years of customer service experience in the software field, including outreach and vendor relations
  • 2+ years of leadership/management in customer service, including management of junior representatives
  • Proven success in working across departmental boundaries (software, QA, PM, sales) to create robust solutions for customer issues
  • Experience with appropriate software products, including JIRA, Confluence, RMA support, and SalesForce
  • Exceptional skills in creating and maintaining an end-to-end pipeline for issue resolution
  • Self-motivator who has demonstrated success in proactive outreach with customers and vendors
  • Good communications skills
  • Experience in the following technologies is a plus but not required: IP-based networking, Web technologies (HTML5, Java script)

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Gazelle Medina

I have been a Technical recruiter for over 20 years, much of that time with Protingent. My specialty is enterprise accounts. I think that there is a right fit job for everyone such as job duties, the company and the culture. I will keep working with a candidate until we find that right fit. I want to know what your dream job would be so I can help you find it.

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