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Business Analyst - SFDC

Pleasanton, California | Contract

Post Date: 09/15/2017 Job ID: 17510 Industry: Management/Operations

Position Title: Business Analyst - SFDC

Position Description:   Protingent Staffing has an exciting opportunity with our client in Pleasanton, CA.

We are looking for an energetic and experienced Business Analyst with 7-10 years of experience to join the Services Operations team. The ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast paced environment.  He/she will be extremely detail oriented, self-motivated, results oriented, and a great communicator.  As a Business Analyst, you will interact with various cross functional teams and define and document business processes and requirements.

Responsibilities:
  • Define, document and maintain business processes, requirements, and policies.  Look for ways to continuously improve processes & procedures.
  • Manage and support operations related initiatives identified by the Professional Services management team.
  • Identify opportunities for business process improvements and make recommendations as appropriate.
  • Provide project and monthly metrics coordination and support.
  • Work with team to understand and prioritize field requests.
  • Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.
  • System testing of new functionality or bug fixes.  

Required Skills:
  • Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent.
  • Salesforce.com system experience is mandatory.
  • Salesforce admin or equivalent certification required.
  • Project coordination skills
  • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
  • Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
  • Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
  • Strong interpersonal skills with the ability to research solutions to issues as they arise.
  • Ability to manage stakeholder expectations professionally.
  • Ability to work independently, with general direction and guidance.
  • Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
  • Proficient in Word, Excel, PowerPoint, and Visio.

Benefits Package:  Protingent offers competitive salary, 100% paid health insurance, education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan.

About Protingent:  Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

Jason Mason

My goal as a Technical recruiter is to gain credibility and trust with candidates, learn about their skills and aspirations, and find the best position for them to grow professionally. New to Protingent, I am eager to apply my recruiting skills in the technical world. I love recruiting because it utilizes my personality, intelligence, and creativity to become more efficient and effective every day. When I am not at work, I am a very passionate musician (I sing and play guitar daily). Ping me, let's get started today.

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