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Account Manager

Wayne, MI 48184

Posted: 09/20/2021 Employment Type: Direct Hire Industry: Other Area(s) Job Number: 23714

Job Description

Position Title: Customer Success Manager

Position Description: Protingent has an exciting direct hire opportunity with our client in Detroit, Michigan.

Job Requirements:
  • Work with customers to identify goals and key performance indicators that define program objectives 
  • Effectively build relationships with customers at all levels from operational owners to executive sponsors 
  • Develop long-term success plans, prioritize requests, and manage expectations to maintain a high degree of confidence and trust with customers 
  • Motivate customer adoption and expose opportunities to expand the company footprint 
  • Proactively identify at-risk users or teams and work with internal teams to define and execute mitigation strategies that secure retention 
  • Understand how to leverage resources to educate customers and provide relevant adoption, best practices and technical recommendations on solutions and enhancements that support customer needs 
  • Provide timely status updates and communication to customers on outstanding issues, requests, and escalations 
  • Conduct regular business reviews by gathering and presenting the status of customer goals, metrics that support the value realization, and product roadmap to evaluate needs and provide strategic recommendations 
  • Create advocates by ensuring that customers achieve desired outcomes while maintaining strong relationships 
  • Ensure internal alignment on account growth strategy by partnering with the Sales team and others to execute on plans that drive expansion 
  • Provide internal insights and advocate for product enhancements that will deliver the highest ROI for the company and our customers 
  • Develop relevant product templates for workflow designs  

Job Qualifications:
  • 5-7 years of experience in a customer-facing implementation role, customer success or account management 
  • Previous experience developing strategies on assigned accounts with a SaaS company 
  • Demonstrated ability to drive adoption and promote new use cases with positive traction 
  • Ability to translate tactical data points into impact on strategic program objectives 
  • Ability to solve difficult issues with little supervision 
  • Ability to effectively deliver difficult conversations with positive outcomes 
  • Ability to work with and influence executive leadership within the customer base 
  • Very strong communication, presentation, and facilitation skills 
  • Ability to travel with up to 10% off-site, with the rest of the time supporting local customers 

About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding and exciting work opportunities for our candidates.

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About Wayne, MI

Ready to enhance your career in and around Wayne, Michigan? This bustling region offers a perfect mix of small-town charm with big-city opportunities. From the historic Wayne State Park to the vibrant arts scene in nearby Detroit, job seekers can find a plethora of growth prospects and a strong sense of community in this area. Explore job opportunities around Wayne, MI, and discover why this region is not only a great place to work but also a fantastic place to call home. Don't miss the chance to be part of this dynamic and unique area, home to iconic landmarks like the Michigan Central Station, the Detroit Institute of Arts, and the Detroit Tigers at Comerica Park. Start your journey towards a fulfilling career today!